Senior IT Technician

5 months ago

Wadeville, South Africa HR Simplified Full time

**Responsibilities**
- Provide Tier 2 and 3 support to users
- Troubleshoot and resolve complex technical issues
- Install, configure, and maintain hardware and software
- Manage user accounts and permissions
- Perform regular system maintenance and updates
- Monitor network activity and performance
- Train users on new systems and software
- Assist with the implementation of new technologies
- **Qualifications**_
- 5+ years of experience in IT support with qualifications
- Strong technical knowledge of hardware, software, and networking.
- Excellent problem-solving and customer service skills.
- Proven ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet deadlines.
- **Desired Skills**_
- Experience with Server setup, maintenance, and backups/recovery
- Experience with working on the IT helpdesk
- Experience with operating systems, including Windows, macOS, and Linux.
- Experience with network setup, fault finding and maintenance.
- Experience with basic IT Project management
- Experience with cloud computing platforms, such as AWS, Azure, and Google Cloud Platform
- Experience with IT security best practices

**Salary**: R18,000.00 - R28,000.00 per month

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