Assistant Manager

2 weeks ago


Durban, South Africa Marshall's World of Sport Full time

**ASSISTANT MANAGER**

**KZN**:
**Position**: Assistant Manager
**Memo No**: HRJA0242

**Summary of Position**:
The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support advice and direct the business in all aspects of customer service that could lead the business to high levels of customer retention. Responsible for all duties that a Branch Manager is responsible for when on duty and in absence of the Branch Manager.
*

**KEY PERFORMANCE AREAS AND RESPONSIBILITIES**

**Key Performance Outputs**
**Performance**
**Area**

**Financial + ** **Responsible for cash and custodian of MWOS assets in the branch**

**Strategic ** **Responsible for cash and cash balancing of all transfers of money in the branch**
- Laying and pay-out of bets
- Responsible for cash shortages
- Responsible for branch’s biometrics
- Ensure FICA compliance for all customers with specific reference to bets laid and paid

**Operational ** **Ensuring the branch is clean and presentable to MWOS clients**
- Ensure accountability in respect of operating hours are strictly adhered to
- Paying out of bets
- Responsible for administration and paperwork including cash handover document
- Responsible for safety and security of all assets
- Cash takings, access to the safe and custodian of MWOS premises
- Responsible for opening, closing, monthly and branch reports
- Ensure related marketing and betting information displayed is current and relevant
- Ensure weekly stock takes and orders are done accurately and correctly

**Customer + ** **Ensuring branch staff provide efficient and quality customer service**

**Relationship ** **Opening and closing of customer accounts in conjunction with Telebetting**
- Ensure customers’ needs are met and that turnaround time in term so service is low

**Leadership + ** **Ensuring that the policies, procedures and operating instructions are implemented**

**People **and followed by all employees
- Ensure staff compliance with all reasonable instructions

**Innovation ** **Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department**
- Make recommendations on how to increase performance and branch profit

**KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)**

**COMPETENCY LIBRARY**
**Technical Competencies: Generic Competencies**:

- Stakeholder engagement **Leadership**:

- Bilingual Inter and Intrapersonal Skills
- Achieving personal work goals and objectives **Communication Skills - written +**
- Adhering to principles and values verbal
- Deciding and initiating action Problem solving skills
- Delivering results and meeting customer **Accuracy + Attention to detail expectations ** Time Management Skills
- Ability to maintain a high level of accuracy in **Co-ordination Skills preparing and entering information and attention to ** Team Working Skills detail; **Professionalism**:

- Record keeping skills; Honesty + Integrity
- Strong customer service focus **Innovative**
- Patience + empathetic

**Values**
- Passion
- Proactive
- Accountability and Ownership
- Change
- Teamwork
- Service Excellence

**Minimum Requirements**:

- Matric with a post matric qualification being advantageous.
- Desirable - 2 years’ experience in a similar role.
- Must be able to work shifts including nights.

August 2023.

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Assistant manager: 2 years (preferred)

Application Deadline: 2023/08/23


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