Atm Custodian Pipeline

**Job Req**

123928

**Closing Date**

07 March 2023

**Career Stream**

Admin, Transact Processing and Production

**Location**

Durban

**Job Purpose**

To ensure that all Automated Teller Machine (ATMs) are functional by monitoring and maintaining ATM availability within specified Service Level Agreements to external and internal customers to achieve customer service objectives.

**Responsibilities**:
- Manage service delivery by providing first line and after hours support on a seven day standby week according to Service Level Agreements.- Improve customer service by providing feedback and follow up on ATM image and availability.- Ensure ATM availability through the replenishment of cash and stationery and attending to down devices according to service level agreements.- Build internal relationships by sharing feedback and participating in knowledge sharing sessions with stakeholders.- Build and maintain relationships with vendors and suppliers by adhering to service level agreements and internal processes and procedures.- Provide results to stakeholders by balancing ATM cash on a daily basis.- Ensure monthly audits are completed by adhering to Nedbank's process and compliance requirements.- Check cash and stationery levels per ATM by monitoring notifications.- Measure availability of ATMs by means of reports and benchmark percentage uptime agreed to (including downtime due to mechanical defects).- Ensures that technical issues are resolved by logging maintenance call with relevant vendors.- Adhere to service level agreements by delivering on a one hour response time when there is an out-of-service ATM.- Comply with governance in terms of legislative and audit requirements, policies, procedures and processes as required for the ATMs- Mitigate risk by reporting any deviations from standard operations to management.- Escalate service failures by reporting to line manager.- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

**Essential Qualifications - NQF Level**- Matric / Grade 12 / National Senior Certificate

**Preferred Qualification**- National Certificate NQF Level 5

**Minimum Experience Level**- 1 year experience in handling bulk cash in a retail or banking environment

**Behavioural Competencies**- Communication- Energy- Safety Focus- Stress Tolerance- Managing Work- Quality Orientation

**Technical / Professional Knowledge**- Administrative procedures and systems- Banking knowledge- Banking procedures- Business principles- Business terms and definitions- Business writing- Cluster specific operations- Data analysis- Governance, Risk and Controls

**Talent Acquisition Consultant**

Poppy Mlotshwa
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_