Customer Support Consultant

2 weeks ago

Cape Town, South Africa Mukuru Africa Full time

We are looking for **Customer Support Consultants** who speak, read & write Luganda living in Cape Town to join us at our **World Class** **Customer Support Department.**

The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty.
As a Customer Support Consultant, you will be responsible for taking incoming calls from current and prospective customers, as well as making call-backs and assisting customers with order creation. The Virtual Sales and Support Consultant is also responsible for promoting new products to new and existing customers.

**Duties and Responsibilities (include but are not limited to)**:

- Assist customers who call the Customer Support Department
- Manage own system by prioritizing calls
- Accurately create tickets on the system for queries that must be escalated
- Call back customers who have requested call-backs
- Identify the customer’s needs and either create an order or capture a ticket on the system
- Ensure all information is accurately captured onto the system
- Create orders on the system on behalf of the customers
- Coordinate meetings for new account creation
- Provide the new customer with all relevant information about the card and what is required to open an account
- Assist new customers from the UK in creating accounts
- Promote new and additional products to customers
- Uphold the company brand
- Manage own professional and self-development

**Key Requirements**
- Grade 12 or equivalent
- Degree/Diploma (Desirable)
- Understanding and speaking of English and one of the following languages : Luganda or Swahili (Essential)
- 6 months Customer Service experience
- Contact Centre experience (Desirable)
- Knowledge of money transfer procedures
- Knowledge of FICA regulations
- Knowledge of African currencies

**Additional Skills**
- Multitasking skills
- Computer skills
- Typing skills
- Telephone skills
- Verbal communication skills
- Selling skills
- Time management skills
- Organisational & administrative skills
- Conflict management skills
- Attention to detail

**Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.**
- **Should you be appointed in a remote/work from home role, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.**_

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 - R10,000.00 per month

Application Question(s):

- Do you live in Cape Town?

**Education**:

- High School (matric) (required)

**Language**:

- Luganda or Swahili (required)

Application Deadline: 2023/01/31

  • Training and Customer Support Consultant

    1 month ago

    Cape Town, South Africa Emporium Human Capital Full time

    Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • Training and Customer Support Consultant

    1 month ago

    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • Training and Customer Support Consultant

    1 month ago

    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • German Speaking Customer Support Consultant

    3 weeks ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Customer Support Consultant (Hospitality/HotelTech)** Our client is a property management software tailored for hotels, bed and breakfasts, and other accommodation providers. It offers a range of features to streamline operations, bookings, and guest experiences. Their user-friendly interface for check-in/out, invoicing, and room...

  • German Speaking Customer Support Consultant Job

    7 days ago

    Cape Town, South Africa Language Recruiters Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe has an exciting **job **opportunity for a **German speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. You will be responsible to ensure their **German **speaking hoteliers are using their software with absolute...

  • French Speaking Customer Support Consultant Job

    7 days ago

    Cape Town, South Africa Language Recruiters Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe has an exciting **job **opportunity for a **French speaking Customer Support Consultant** to join their team in **Cape Town, South Africa**. You will be responsible to ensure their **German **speaking hoteliers are using their software with absolute...

  • Sales Consultant

    4 weeks ago

    Cape Town, South Africa CSX Customer Services (Pty) Ltd. Full time

    **Sales Consultant** New positions opening: Cape Town - Western Cape **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively selling Peleman document binding, branding and presentation solutions. Thanks to over 30 years of research, development and worldwide client...

  • Customer Success Consultant

    7 days ago

    Cape Town, South Africa Finovate People Full time

    Job title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...

  • Customer Success Consultant

    7 days ago

    Cape Town, South Africa Finovate Full time

    Job title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...

  • Customer Success Consultant

    2 days ago

    Cape Town, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to...

  • Customer Success Consultant

    4 days ago

    Cape Town, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to...

  • Training Support Consultant

    1 month ago

    Cape Town, South Africa Emporium Human Capital Full time

    Training Support Consultant (POS 24009)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience...

  • Sales Support Consultant

    4 weeks ago

    Cape Town, South Africa Rubicon Full time

    **About the Sales Support Consultant role** We are looking for an experienced **Sales Support Consultant **for our Smart Buildings Division in Cape Town. This role works closely with the Lighting Sales Consultant to grow and promote the sale of Rubicon products and fulfill a supporting role for the sales consultant to prepare quotes, sales orders, delivery...

  • Customer Care Consultant

    7 days ago

    Cape Town, South Africa RIB Software Full time

    **JOB PURPOSE**: The Customer Care Consultant will demonstrate excellent customer support as the primary point of contact for customers seeking assistance with the software. As part of a wider, global team they will demonstrate professionalism by using a patient, customer-centered approach to build trust, meet needs and deliver solutions in the Customer Care...

  • Customer Service Consultant

    4 weeks ago

    Cape Town, South Africa O'Brien Recruitment Full time

    A leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional who shares their dedication. **Educational Requirements**: - Matric with...

  • Support Consultant

    1 month ago

    Cape Town, South Africa Ditto Hire Full time

    Join the future of work!Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Support Consultant to help us service growing our customer base. If you are ready to go to the moon, Ditto Hire is the company to...

  • Spanish Support Consultant

    1 month ago

    Cape Town, South Africa Ditto Hire Full time

    Ditto Hire, a leading tech company operating in the recruitment software sector, is currently looking for a Support Consultant to join our awesome team of coders, designers, and account managers. We require a self-starter who is obsessed with detail and brilliant customer service. All training and development is included to ensure you provide the best...

  • Dutch speaking Online Support Consultant

    4 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Do you have a passion for problem-solving and a knack for making customers smile? Come aboard this eCommerce adventure in Cape Town, South Africa and become a Dutch speaking Online Support Consultant! Join a dynamic team where your skills can shine, all while soaking up the stunning South African scenery. Ready to embark on an eCommerce quest that blends...

  • French Sportsbook Support Consultant

    4 weeks ago

    Cape Town, South Africa Initiate international Full time

    **Join Our clients Team as a French Sportsbook Support Consultant!** Are you an avid sports enthusiast with a flair for French fluency? Your dream job awaits! Become a key player in the online sports betting arena by joining our esteemed gaming operator as a **French Sportsbook Support Consultant**. Unleash your passion for sports and embark on an...

  • Customer Service Consultant

    1 month ago

    Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...