Claims Coordinator

RCL FOODS is on the hunt for an experienced **Claims Coordinator **to coordinate claim processes, ensuring that timing, risks, issues and resource requirements are prioritized and managed and to ensure the execution and resolution of claims by introducing processes to improve work streams and to identify areas of concern on claims and take necessary action to minimize and resolve and Compile month end reports and presentations on claims with causes and recommendations and engage with Principals on late deals and incorrect pricing to reduce claims.

**Duties & Responsibilities**:
**Claims Management**

Monitor all claims deducted to ensure that the clearing has been done and necessary actions have been taken.

Ensure that with stock claims the S99 procedure is being adhered to and time frames are maintained.

Compile a consolidation of claims to be S99ed against depot according to the S99 procedure.

Provide training to staff on claims procedures and SAP system to simplify the investigation and resolution of claims.

Update training manuals and provide necessary training upon changes within the business that would influence claims and processing thereof

**Team Supervision**:
Lead subordinates towards meeting strategy and targets through regular communication and utilisation of full organisational talent management tool set.

Conduct performance appraisals and supervise team succession and resource planning.

Provide and schedule training based on team members’ development requirements and legislation.

Coach and support team members where necessary to achieve objectives.

Build a high energy team to deliver accurate financial reporting and a culture of corporate governance compliance.

Manage leave and general time management issues in line with organisational deliverables

**Teamwork and Self-Management**

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.

Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

Support and drive the business core values.

Manage colleagues and client’s expectations and communicate appropriately.

Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Champion training and development of self and others through utilising available training opportunities.

**Minimum Requirements**:
Claims management and analysis

Compliance requirements

Claims business processes and practices

SAP system and processes

Relevant Finance Diploma or Degree

At least 3 years of experience in a credit environment