Debt Review Training Officer
2 days ago
We are a well-established, fast growing company in the Financial Industry and we are looking for a training officer to join our team.
The ideal training officer should have debt review experience as well as training new employees and current staff
**_Basic Requirements: _**
- Matric
- Call centre training experience preferred
- Debt Review Experience
- Idocs Experience
**_Duties: _**
- Design and execute successful training curriculum for new recruits focused on product, systems and communication skills.
- Facilitate one-on-one and group training sessions utilizing multiple techniques such as content sharing, role play and live call feedback.
- Work closely with Managers to refine, schedule and deliver relevant training intended to bridge knowledge and skill gaps
- Design and implement mandatory tests to assess staff readiness
- Prepare new recruits for moving to the call centre floor
- Compile regular training reports
- Maintain updated records of training material
- Refresher courses for current staff
**_Skills : _**
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Strong facilitation and presentation skills
- Able to multitask, prioritize, and manage time efficiently
- Organisational skills and good time management
- Working knowledge of MS Office (Word / Excel / Power Point) and Internet.
**Job Types**: Full-time, Permanent
**Salary**: R8,500.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
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