Technical Specialist
2 weeks ago
Job Overview
**Date Posted**:
Posted 60 mins ago
**Location**:
Cape Town, Western Cape
**Job Title**:
Technical Specialist (Microsoft 365)
**Education Level**:
Diploma
**Job Level**:
Intermediate
**Minimum Experience**:
3 - 5 Years
Technical Specialist (Microsoft 365) - Constantia, Cape Town.
The Technical Specialist role is to provide support, and perform maintenance within the client organizations computing environment utilizing Endpoint Management technologies. The Technical Specialist will also manage, provide support on and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.
**Duties and Responsibilities**:
- Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
- The position responsibility requires independent analyses, communication and problem solving.
- Work is performed with little supervision and requires initiative and judgement.
- To Progress/close incidents to satisfactory conclusion on the incident system.
- Works with vendor support contacts to resolve technical problems.
- To provide a mentor and training role to co-workers.
- Other Duties as required.
**Requirements**:
- 4-5 years’ experience with Windows 11, Windows 10, Windows 7/8 and MS Office 2016-2021.
- Experience supporting MacOS.
- Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure.
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
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