Contact Centre Supervisor

**Overall purpose of the job**: **As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources. This will include Inbound, Outbound, and Digital Campaigns The Call Centre Manager ensures that the operations support Fidelity Services strategic plans...

Job DescriptionWe are seeking a highly motivated Customer Service Consultant to join our team in Cape Town.As a key member of our contact centre team, you will be responsible for delivering outstanding customer service through inbound calls and other non-face-to-face communication channels.Key responsibilities include:Servicing all stakeholders...

Job SummaryThis Expert SAP Contact Centre Professional role involves leading the implementation, configuration, and optimization of SAP Contact Centre solutions. As an expert in SAP Contact Centre Telephony, you will work closely with stakeholders to assess contact center telephony needs and define system requirements.Responsibilities:Configure SAP Contact...

About the RoleThis Senior SAP Contact Centre Analyst position is responsible for leading the implementation, configuration, and optimization of SAP Contact Centre solutions. As an expert in SAP Contact Centre Telephony, you will work closely with stakeholders to assess contact center telephony needs and define system requirements.Responsibilities:Design and...

As Contact Centre Team Lead, you will have the opportunity to make a significant impact on the success of our business. You will lead and motivate a team of contact centre professionals to deliver exceptional customer service and achieve sales targets.Key ResponsibilitiesLead and motivate a team of contact centre agents to achieve sales targets and excellent...

**Contact Centre Learnership** Calling all aspiring contact center agents that are willing to work night shift US hours. **Requirements**: Clear communication of the English language both written & spoken. Grade 11 pass Strong desire to learn and develop. Hunger for growth passionate about customer service This is a potential learnership opportunity where...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

**Primary Role** The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional...

**Job Number** - 71808 **Job Type** - Permanent **Job Title** - Contact Centre Sales Expert **Computer Skills** - Sales **Industry** - Call Centre **City** - Cape Town **Province** - Western Cape - Do you have a flair for International Inbound Sales?- Our Company is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign....

Western Cape, CPT - CBD - (Market related, Negotiable) Recruitng for a ICT Manager with Contact Center experience. **5+ years of experience in Contact Centre management.** Solid track record of driving complex projects with many stakeholders to success. Customer services experience. Total Quality Management Experience / ISO9001 Experience in Agile...

**Overall Purpose of the Job**: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff. **Minimum Qualifications and Experience**: - Matric / Grade 12 - Tertiary qualification an advantage - Relevant...

**REPORTS TO**:OPERATIONAL EXECUTIVE **MAIN PURPOSE OF JOB**: The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the...

Purposeful Careers in Contact Centre SolutionsWe're looking for a skilled Technical Support Team Leader to contribute to our team of technical support agents for Vodacom FTTH in Cape Town CBD.The main goal of this role is to offer guidance and support to the team regarding setup, measurement, and performance target achievement.Key ResponsibilitiesOptimize...

The Role: **Quality Assurer** **Cape Town** Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of the inbound and Outbound calls taken by our Contact Center Agents to monitor the calls and assess Agent demeanor, technical accuracy, sales performance and conformity to Quality Component business...

**The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.** **Job Requirements**: - Minimum Grade 12 - Relevant tertiary qualification would be a...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

**Job purpose** The Sales Advisor is responsible for providing appropriate solutions and information to a prospective and/or existing customer so that the customer can make a concise decision to purchase a product from rain. **Key Performance Area** **KPI 1: Sales** - Contact potential or existing customers to advise them on the benefits and abilities of...

Job SummaryWe are seeking an experienced Distribution Centre Supervisor to join our team at Clicks Group Limited. The successful candidate will be responsible for overseeing the day-to-day operations of a Distribution Centre, ensuring that productivity targets are met and employees are managed effectively.Key ResponsibilitiesHold SGM meetings to address...

The Contact Centre Team Manager will play a critical role in advancing the leadership career with a dynamic internationally recognised BPO company based in Cape Town. The successful candidate will have a passion for the Health Care Industry and possess strong leadership skills.About the RoleResponsible for motivating and empowering a talented team to achieve...

Callforce is a leading provider of contact centre solutions, dedicated to building purposeful careers in the industry. We are currently seeking a skilled and experienced Customer Service Agent to join our team.About the RoleThis role involves providing top-notch customer service through various communication channels, including phone, email, and live chat....