Aftermarket Sales Representative
2 weeks ago
The purpose of this position is to ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.
**Key Performance Duties**:
- The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability.
- Managing a positive Customer experience and satisfaction
- Targeting and conversion of new Business accounts in the After Sales Department
- Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.
- Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
- Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
- Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
- Quote prices, credit terms and other specifications
- Prepare sales contracts for orders obtained and submit orders for processing.
- Overall responsibility to ensure quality of customer interaction and service.
- Preparation and presentation of reports as and when required.
- Overall responsibility to ensure administrative procedures are followed correctly.
- Responsible to ensure administrative duties are performed accurately and timeously, maintenance of customer records, etc.
- Participative responsibility to grow department in line with company requirements.
- Ability to develop and implement operational innovation by providing innovative solution offerings to customer challenges.
- Assist with Parts stock take exercises as and when required.
- Time Management and planning skills.
**Required Minimum Knowledge and Skills**:
- Grade 12 / Matric
- Code EB / 8 driver’s license
- Minimum of 4 - 6 years experience and training in similar Sales and Marketing orientated role
- Relevant Technical skill within the Materials Handling Industry
- Relevant knowledge of company products and value-added offerings
- Proven and relevant experience within similar After Sales role
- Relevant Technical qualification within material handling industry
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Sales: 1 year (preferred)
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