Aftermarket Sales Representative

2 weeks ago


Nelspruit, South Africa Ingenious Personnel Full time

The purpose of this position is to ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

**Key Performance Duties**:

- The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability.
- Managing a positive Customer experience and satisfaction
- Targeting and conversion of new Business accounts in the After Sales Department
- Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.
- Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
- Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
- Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
- Quote prices, credit terms and other specifications
- Prepare sales contracts for orders obtained and submit orders for processing.
- Overall responsibility to ensure quality of customer interaction and service.
- Preparation and presentation of reports as and when required.
- Overall responsibility to ensure administrative procedures are followed correctly.
- Responsible to ensure administrative duties are performed accurately and timeously, maintenance of customer records, etc.
- Participative responsibility to grow department in line with company requirements.
- Ability to develop and implement operational innovation by providing innovative solution offerings to customer challenges.
- Assist with Parts stock take exercises as and when required.
- Time Management and planning skills.

**Required Minimum Knowledge and Skills**:

- Grade 12 / Matric
- Code EB / 8 driver’s license
- Minimum of 4 - 6 years experience and training in similar Sales and Marketing orientated role
- Relevant Technical skill within the Materials Handling Industry
- Relevant knowledge of company products and value-added offerings
- Proven and relevant experience within similar After Sales role
- Relevant Technical qualification within material handling industry

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)


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