Debt Collector

6 days ago

Claremont, South Africa bOnline Full time

This is an opportunity to join a young, fast growing International company with offices in Cape Town and London. We are searching for a Debt Collector at our Cape Town office.

**Primary Activities**:

- Calling customers to follow up on outstanding payments and collecting payments through online channels
- Resolve customer queries and complaints which facilitates payment collection
- Follow up on any returned payments (UDD's)
- Call customers to confirm if Bank details have changed
- Suspend and resume customers services
- Allocating payments on our systems
- Other ad hoc duties as they arise

**Requirements**:

- Previous call centre experience (Preferably in a Credit control department)
- Debt collecting experience
- A diploma, or significant progress towards one
- Willing and eager to learn, particularly around product knowledge
- Skilled and comfortable using Excel
- High level of attention to detail
- Excellent time management - able carry out regular duties within strict timeframes and adhere to monthly deadlines
- Possess good oral and written communication skills

**Offers Significant Advantage**:

- Experience working on Google Sheets
- An understanding of financial systems
- Understanding of the telecommunications industry and experience in this industry would be a significant advantage
- Sales experience would viewed as highly valuable
- Ability to analyze customer's financial performance

**Working Hours**:

- Working hours are set to match UK working hours.
- UK Winter: 10:00 - 19:00 (GMT+2) or 11:00 - 20:00 (Shift) (Nov - March)
- UK Summer: 09:00 - 18:00 (GMT+1) or 10:00 - 19:00 (Shift) (April - Oct)

**Location**:

- Claremont, Cape Town

**Remuneration**:

- R96 000 to R132 000 per annum + performance based monthly bonus

**Job Types**: Full-time, Permanent

**Salary**: R96,000.00 - R132,000.00 per year

COVID-19 considerations:
All Covid regulations apply

Ability to commute/relocate:

- Claremont, Western Cape: Reliably commute or planning to relocate before starting work (required)

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