Relationship Manager

2 weeks ago

Pretoria, South Africa Fidelity Services Group Full time

The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the** KeyAccounts Manager.**

CashMaster is one of the leading Cash automated device suppliers in SA.

**Minimum Requirements**:

- Matric/equivalent
- Barchelors Degree/ NQF Level 7
- 5 years’ experience in Key Accounts or Relationship Manager Role
- Strong overall and written communication skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with mínimal management guidance/supervision
- Good analytical and problem-solving ability
- Technical understanding

**Key Performance Areas: (Relationship Manager)**
- Support the Operations Head of Department with all relationship queries to all corporate partners specifically in relation to the Cash Acceptance Devices
- Full understanding of contracts and SLAs
- Drive internal SLA requirements with Operations Managers, Helpdesk/Contact Centre Manager and Regional Managers nationally
- Facilitating the resolution of all client queries including financial, service and installation escalations
- Responsible for contract management, pricing management and tender submissions
- Align internally with: Operations, Production, Research & Development, Procurement, Warehousing and Finance to ensure client’s requirements are met and escalations are attended to timeously
- Responsible for creation and analysis of customer SLA reports
- Responsible for sales and support of products & services offered and developed
- Relationship management strategies; and delivery of customer service standards
- Provides high level experience and technical knowledge for customers and internal teams
- Work closely with Cash Solutions Senior Executives, Sales Leaders / Representatives and Corporate Account Managers to expand banking and direct client relationships
- Coordinate with banking partners to ensure product and service delivery are addressed in an effective manner
- Perform risk management requirements and leadership during audits and exams
- Efficiently manage department functions, personnel, risks and controls, and administrative processes
- Compile and present in-depth reports for Internal and external Manco and Exco Teams
- Manage department’s budget
- Line management

**Core Competencies**
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client
- Builds strong relationships with clients and external stakeholders
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Demonstrates openness to change and ability to manage complexities
- Commitment to self-improvement and education
- Motivated and goal orientated personality
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to multi-task and prioritize work schedules
- Ability to work within a team environment

**Skills**
- Analytical
- Critical thinking
- Diplomacy
- Service orientation

**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Relationship Manager

    3 weeks ago

    Pretoria, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Relationship Manager

    4 days ago

    Pretoria, Gauteng, South Africa Santam Insurance Full time

    Now more than ever it's important to be cybersafe.See Santam's tips to help you stay safe online.Learn more. Santam is the market leader in the general insurance industry in Southern Africa.We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa...

  • Vendor Relationship Manager

    4 days ago

    Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Vendor Relationship Manager Job DescriptionWe are seeking an experienced Vendor Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with vendors and suppliers.The successful candidate will work closely with our Group Procurement team to ensure alignment with our guidelines and...

  • Client Relationship Manager

    7 days ago

    Pretoria, Gauteng, South Africa South African Reserve Bank Full time

    We are looking for a Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with key clients.About the Role :This is a fantastic opportunity to join a dynamic team and take your sales career to the next level.Key Responsibilities :Account management and...

  • Client Relationship Manager

    3 days ago

    Pretoria, Gauteng, South Africa Tbwa Chiat Day Inc Full time

    Job DescriptionWe are seeking a highly skilled Client Relationship Manager to join our team. The successful candidate will be responsible for managing client relationships, implementing communication strategies, and ensuring the seamless execution of campaigns.The ideal candidate will have proven experience in account management within the public relations,...

  • Fiduciary Relationship Manager

    7 days ago

    Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    Fiduciary Relationship ManagerKontak Recruitment is seeking an experienced Fiduciary Relationship Manager to join our team. As a key member of our fiduciary services department, you will be responsible for managing and expanding client relationships while providing expert advice on estate planning and tax regulations.Key Responsibilities:Manage and expand...

  • Strategic Relationship Manager

    2 days ago

    Pretoria, Gauteng, South Africa Discovery Limited Full time

    Career Opportunity:We are seeking an experienced Executive Business Consultant to join our corporate distribution team.About the Job:The successful candidate will be responsible for managing a team of consultants, building relationships with key stakeholders, and driving new business sales across our range of products.Key Responsibilities:Manage a team of...

  • Customer Relationship Manager

    2 weeks ago

    Pretoria, South Africa LED Corporation (PTY) Ltd Full time

    Our company manufactures industrial LED lighting and is looking for a customer relationship manager to grow business with existing customers in the electrical wholesaler and electrical contractors market as well as establish a lasting relationship with prospective new customers. Key responsibilities - Build relationships with existing customers and identify...

  • Platform Relationship Manager

    1 week ago

    Pretoria, Gauteng, South Africa The Recruitment Council Full time

    Job Purpose:The individual is responsible for the strategic management of relationships with all our local and offshore fund managers, stockbrokers (PSP providers) and Discretionary Fund Managers, from a Wealth local and international platform perspective. As a secondary purpose, the role will provide additional capacity in the Deal Forum and will include...

  • Customer Relationship Manager

    3 weeks ago

    Pretoria, South Africa Many in 2 one Full time

    Seeking a Customer Relationship Manager from the Stationery/Office Consumables industry. (Must have this experience) This role is to purely retain business - ensuring the clients are happy. **Requirements**: Customer relationship management experience Stationery/ Office Automation /Consumable industry knowledge and experience Own vehicle;...

  • Financial Relationship Manager

    4 days ago

    Pretoria, Gauteng, South Africa Bright City Talent Full time

    Job DescriptionThe Key Account Manager role at Bright City Talent is an exciting opportunity to manage existing relationships with brokers and oversee the day-to-day responsibility of the floorplan. Reporting to the Head of New Business, you will promote financial products and services to existing brokers, providing customized solutions to meet their...

  • Sales and Relationship Manager

    4 days ago

    Pretoria, Gauteng, South Africa Recruit Digital Full time

    Recruit Digital is an insurance company that is searching for an experienced sales consultant to manage and nurture relationships with brokers and agents in the designated portfolio.About You:Must have a valid driver's license and reliable vehicleCompletion of the RE exam is a mustPrevious experience in broker relationship management is essentialStrong...

  • Client Relationship Manager

    7 days ago

    Pretoria, Gauteng, South Africa Staff Solutions Recruitment Full time

    Job SummaryWe are seeking a highly experienced Client Relationship Manager to join our team at Staff Solutions Recruitment. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with clients, identifying new sales opportunities, and increasing company revenue.Key Responsibilities:Client Management: Builds...

  • Commercial Relationship Manager

    7 days ago

    Pretoria, Gauteng, South Africa Capitec Full time

    Job SummaryWe are seeking a highly experienced Sales and Service Director to join our team at Capitec. As a key member of our sales and service management function, you will be responsible for driving business growth through innovative financial solutions and delivering exceptional client experiences.The ideal candidate will have a strong background in...

  • Industry Relationship Manager

    4 days ago

    Pretoria, Gauteng, South Africa The Recruitment Council Full time

    We are seeking a talented Industry Relationship Manager to join our team at The Recruitment Council. As a leading Asset Manager, we require an individual with exceptional relationship-building skills and a deep understanding of the financial services industry.Responsibilities:Develop and maintain strong relationships with internal and external...

  • Clinical Relationship Manager

    2 weeks ago

    Pretoria, South Africa H2R Full time

    Gauteng, Tshwane (Pretoria) - Market related - Market related Monthly Cost To Company (Market related) Our client, in the Medical Industry has a permanent vacancy in for a client Relationship Manager. Th Company is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance...

  • Client Relationship Manager

    4 days ago

    Pretoria, Gauteng, South Africa Service Solutions Full time

    Service Solutions: A Leading Provider of Business ServicesWe are seeking a dynamic and customer-focused individual to join our team as an Account Manager. As a trusted advisor, you will play a pivotal role in nurturing relationships with valued clients, driving business growth, and delivering exceptional customer experiences.About the Role:Lead the...

  • Customer Relationship Manager

    2 weeks ago

    Pretoria, South Africa LED Corporation (PTY) Ltd Full time

    Our company manufactures industrial LED lighting and is looking for a customer relationship manager to grow business with existing customers as well as establish a lasting relationship with prospective new customers. **Key responsibilities** - Call on customers throughout South Africa - Build lasting relationships with new and prospective customers to...

  • Customer Relationship Manager

    7 days ago

    Pretoria, Gauteng, South Africa Network Recruitment Full time

    About the Job">This is an exciting opportunity to join our team as a Technical Sales Director, responsible for developing and maintaining relationships with key customers.As a key member of our sales team, you will be instrumental in driving business growth and identifying new sales opportunities.Your Key Responsibilities">Develop trust relationships with a...

  • Client Relationship Manager

    2 days ago

    Pretoria, Gauteng, South Africa Sanlam Limited Full time

    Job SummaryWe are seeking a highly motivated Client Relationship Manager to join our team. In this role, you will be responsible for building effective relationships with clients, understanding their needs and providing tailored solutions to meet those needs.Main ResponsibilitiesCollate data on activities to deliver on weekly and monthly reporting...