Customer Service Representative

7 months ago


 Excellent communication skills both verbal and written, South Africa Empire Consulting (pty) Ltd Full time

**Requirements**:

- High school diploma or equivalent; college degree preferred
- Minimum of 1 year of experience in customer service or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving skills with the ability to think quickly and creatively
- Ability to multitask and manage time efficiently in a fast-paced environment
- Proficient in using customer service software and Microsoft Office programs
- Willingness to go above and beyond for customers and exceed their expectations
- Positive attitude and a strong commitment to teamwork

**Responsibilities**:

- Quickly and efficiently resolve customer inquiries and complaints
- Maintain accurate and detailed customer records in our database
- Collaborate with other departments to ensure timely and effective solutions to customer issues
- Act as a brand ambassador for Empire Solutions, representing our company in a positive and professional manner
- Identify opportunities to improve and enhance the overall customer experience
- Provide regular updates and reports to management on customer interactions, feedback, and trends

**Benefits**:

- Competitive salary and benefits package
- Opportunities for career growth and development within the company
- A fun and dynamic work environment with a supportive team
- Regular team-building and social events
- Discounted gym membership or other wellness benefits
- Free snacks and beverages in the office

JOB TYPE

Work Day: Full Time

Employment type: Permanent Job

Salary: ZAR 12,500.00 - 18,000.00 Monthly

Positions available: 20

JOB REQUIREMENTS

Minimal experience: Unspecified

Gender: Indistinct



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