Current jobs related to Call Centre Agent - Durban - Tower Group
-
Call Centre Agents
4 months ago
Durban, South Africa 21st Century Funeral Services Full timeCall Centre Agents needed. Requirements: 6 months call centre experience. Good communication and negotiation skills. Must be punctual. Ability to work under pressure. Must be available immediately. **Salary**: From R4,900.00 per month
-
Call Centre Agents
3 months ago
Durban, South Africa 21st Century Funeral Services Full timeCall Centre Agents needed. Requirements: 6 months call centre experience. Good communication and negotiation skills. Must be punctual. Ability to work under pressure. Must be available immediately. Pay: From R4 900,00 per month
-
Call Centre Agents
1 month ago
Durban, South Africa 21st Century Funeral Services Full timeCall centre agents required. Requirements: - 6 months call centre sales experience. - Good communication and negotiation skills. - Must be punctual. - Ability to work under pressure. - Good typing skills and ability to work on Excel. - Must be available immediately. Salary : Market related **Experience**: - Cold calling: 1 year (preferred)
-
Call Centre Agent
3 months ago
Durban, South Africa Debt Solution South Africa Full timeWe are recruiting call centre agents! Our team is rapidly growing and we require ambitious, and experienced experts in the call centre environment. Whatsapp Enrique on 061 826 4436. **Requirements**: - Matric or equivalent NQF level 4 qualification. - 1 year call centre sales experience. - Computer literate. - Ability to commute reliably. **What we...
-
Call Centre Agent
4 months ago
Durban, South Africa CoetzeeHR Consultants Full timeOur client based in Durban is looking for a call centre agent to join their dynamic team. If you are a go getter and you enjoy working with people, then this is the perfect opportunity for you. - Min 1 year call centre experience - Experience in debt review would be an advantage. - Cold-calling experience - Willingness to attend a 2-week online training...
-
Call Centre Agent
4 days ago
Durban, South Africa Embassy Group Holdings Full time**Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative industry, with Avbob experience. Based centrally in Durban close to all transport routes. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success is in your...
-
Call Centre Agent
3 weeks ago
Durban, South Africa Embassy Group Holdings Full time**Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative life insurance industry. Based centrally in Morningside, Durban close to all transport routes. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success is in...
-
Call Centre Agent
4 months ago
Durban, South Africa The Mercury Group Full timeBlue Mercury require call centre agents for Discovery Insure Starting basic salary of R5100 per month + commission Which incudes an attendance bonus of R250 Dial time bonus of R500 Performance bonus of R500 for reaching a quote target Your job role would be to, call clients and do quotation for short term isnurance Pay: From R5 100,00 per...
-
Call Centre Agent
4 months ago
Durban, South Africa The Mercury Group Full timeBlue Mercury require call centre agents for Discovery Insure Starting basic salary of R5100 per month + commission Which incudes an attendance bonus of R250 Dial time bonus of R500 Performance bonus of R500 for reaching a quote target Your job role would be to, call clients and do quotation for short term isnurance **Salary**: From R5 100,00 per...
-
Outbound Call Centre Agent
3 months ago
Durban, South Africa Debt Solution South Africa Full timeWe are recruiting outbound call centre agents! Our team is rapidly growing and we require ambitious, and experienced experts in the call centre environment. Whatsapp Enrique on 061 826 4436. **Requirements**: - Matric or equivalent NQF level 4 qualification. - 1 year call centre sales experience. - Computer literate. - Ability to commute...
-
International Call Centre Agents
5 months ago
Durban, South Africa Tower Group Full timeTower Group is in search of motivated and customer-focused individuals to join our Client's team as International Call Centre Agents. **Position Overview**: As an International Call Centre Agent, you will play a pivotal role in ensuring a positive customer experience for our international clientele. You will be responsible for handling inbound and outbound...
-
Call centre sales agent
1 day ago
Durban, South Africa Exhilarate Full timeWe are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...
-
Call centre sales agent
2 days ago
Durban, South Africa Adzuna ZA B C2 Full timeWe are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...
-
Call Centre Agent
4 months ago
Durban North, South Africa Blue Mercury Financial Services Full timeCall Centre with a starting basic of R5000, inclusive of a R500 attendance bonus, R500 dial time bonus and a R500 bonus for reaching a quote or appointment target. Agents are required to make appointments for financial advisors or making quotes for car insurance companies We also offer sales campaigns with higher basics and lucrative commission's if you...
-
Call Center
4 months ago
Durban, South Africa Doncour Full time**Categories** - CALL CENTER EXPERIENCED, Call Centre, Hospitality, HOTEL VACANCIES, Office Support, Sales & Marketing, Travel and Tourism **Location** - DURBAN, KZN **Job Information** **CALL CENTER / CENTRE AGENTS - EXPERIENCED** **DURBAN, KZN** **ESSENTIAL ROLE REQUIREMENTS** - Must live in the Durban area - **3+ Years proven Call Centre...
-
Call Centre Sales Agent
4 months ago
Durban, South Africa TUG Full time**A reputable Financial Services Company based in Umhlanga; Durban are seeking to hire experienced Call Centre Sales agents.** **Our employees nominated us ‘the best company’ to work for, for 3 years running!** **We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond...
-
Call Centre Agents Dbn
4 months ago
Durban, South Africa HotelJobs.co.za Full timeWant to earn lots of Money? Join our vibrant team as a Call centre Agent and unlock amazing benefits!! Whats in it for you? - Enjoy a Free-7day holiday at any of our resorts for you and your family. - Perfomance-based bonuses, quarterly and annually - competitive basic salary R6000, enticing incentives and commissions - Medical Aid and Provident fund. -...
-
Call centre sales agent
2 months ago
Durban, South Africa Exhilarate Full timeWe are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire highly experienced Call Centre sales agents. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective...
-
Call Centre Agent
4 months ago
Durban, South Africa Kura Full time**Salary**: **J** **ob Title: Call Centre Agent (Customer Service Advisor)** **Location: Mount Edgecombe, SA** **Salary** R6 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Call Centre Agent (Customer Service Advisor) in our Mount Edgecombe, South Africa office. The role is on-site.** If you have experiance...
-
Sales agent in a call centre
1 month ago
Durban, South Africa Exhilarate Full timeWe are a reputable Financial Services Company based in Westville; Durban, and we are seeking to hire highly experienced Call Centre sales agents. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations.Package and remuneration:Guaranteed earnings of R4000UNCAPPED, above the norm,...
![Tower Group](https://media.trabajo.org/img/noimg.jpg)
Call Centre Agent
4 months ago
**CUSTOMER SERVICE AGENT**
**Key Responsibilities**
To process inbound/outbound sales orders and assist with customer queries including delivery times, quality complaints, product enquiries, out of stocks, amending the DSL and depot queries.
**Inbound/Outbound Sales Order Processing**
- Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.
- Read back orders, confirm each line, and reference number.
- Ensure the completed detailed activities are captured in CRM.
- Ensure no orders are mailed through by COB to CCF.
- Provide the call lists to the customer care facilitator for completion and signature at the end of the day.
**Administration and Protocol Compliance**
- Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports daily.
- Inform customers of load exceptions and dropped stock.
- Rebook the DSL and short deliveries.
- Advise the customer care facilitator of complaints logged by customers.
- Ensure that the workstation is organised, and orders are filed daily.
**Communication**
- Ensure clear communication to respective depot staff on all add-on’s, special deliveries, and short/incorrect deliveries.
- Communicate with respective PSC’s on stock outs and amendments.
- Liaise and follow up with delivery queries (i.e., delivery times, late deliveries and delayed/broken down trucks).
- Assist customer representatives with store queries.
- Advise respective parties of problematic customers and aid in finding resolution to issues.
**Team Coordination**
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues and clients’ expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
- Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
- Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
**KPI’s**
- Accuracy of capturing inbound and outbound sales
- Call volumes
- Customer query and problem resolution
- Service level agreement standards attainment
**Knowledge**
- Call centre operations
- SAP CRM and R3