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Senior Administrator Forensics

1 month ago

Randburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To perform risk and securities administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

**Job Description**:

- o plan, manage and monitor the implementation of administrative activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
- Monitor the tasks allocations from Fraud Solutions, where incidents are referred to Absa Forensics for investigation, and register the incidents on the Forensics Case Management System (CIES).
- Provide monthly Management Information (MI) to the Head, Card & Digital Forensic Investigations on incidents declined for investigation and incidents registered for investigation. - Ensure that timelines are adhered to where incidents are captured in an efficient and detailed manner.
- Request outstanding information/documents from Fraud Solutions in instances where no information is attached to an incident referred for investigation. - Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Maintain user access profile on the Xpert Decision System (XDS) and where necessary, revoke user access if an employee has left the services of Absa Forensic Investigations. Risk Identification:

- Refer Ombudsman queries/complaints to the appropriate investigator for timeous feedback to be provided to the client/stakeholder.
- Operational Requirements and Compliance: - Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
- Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system.
- Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives.

Stakeholder Management:

- Develop and maintain relationships (established relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, Banking Ombudsman, South African Fraud Prevention Services (SAFPS).
- Actively participate in regular meetings internally and with with stakeholder / business, providing meaningful input and sharing information on best practices / risk identifications e

Education

Higher Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_