Customer Care Support

3 weeks ago


Pretoria, South Africa Growthpoint Properties Full time

Customer Care Support

Job grade - B3

Job purpose

The incumbent will act as a point of reference for clients who need assistance or information and assist customers with complaints and queries. Keeping record of customer interactions and transactions.

Duties and responsibilities
- Customer Care and reception duties - interacting with customers at busy kiosk
- Track customer and tenant complaints
- Answering the telephone, screening and directing calls to other staff members as well as providing basic information to callers
- Record telephone messages
- Gift Voucher Sales
- Relieve receptionist when needed
- Dealing with customer / client queries and ensuring a professional interaction to resolve queries.
- Acting as the point of reference for clients who need assistance or information
- Understanding client’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the company
- General office duties e.g. Filing, Photocopying etc
- Assist with monthly turnover collation and capturing
- Ongoing inspection and reporting of day-to-day operational issues

Qualifications & Experience
- Minimum Matric plus 2 years of frontline/ customer services / receptionist experience

Competencies and Skills
- Excellent verbal and written communication skills (very critical).
- Well-developed interpersonal skills.
- Good computer skills. Particularly with MS Office & Excel
- Proven track record of client liaison
- Impeccable telephone etiquette

Working conditions
- The nature of this position is very flexible and will not be limited to above mentioned duties only.
- The incumbent will be required to work alternate weekends (Saturdays and Sundays) and will have 2 days off during the following week (Monday and Tuesday)



  • Pretoria, Gauteng, South Africa Jelocorp Full time

    Job Objective: Our client is looking a Customer Care Coordinator for the Car brand who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently. To be...

  • Care Assistant

    4 weeks ago


    Pretoria, South Africa The Charlton Kings Care Home Full time

    We are seeking a care assistant who is able to provide the highest possible level of care to our residents during the night. An ability to ensure residents dignity and individuality is maintained at all times is essential, as well as excellent communication skills and an ability to work as part of a team. Previous experience of care of older people is...


  • Pretoria, Gauteng, South Africa Barko Financial Services - Pretoria Full time

    Barko Financial Services provides ethical and innovative credit solutions to formally employed employees right across the country. Barko has the ambition to become a registered Bank to add value to current customers and the public in general. Coordinating client enquiries and driving the customer care initiatives. Facilitating internal and external...

  • Care Worker

    4 weeks ago


    Pretoria, South Africa National Renal Care Full time

    National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of a Care Worker. The Care Worker will be...

  • Care Worker

    4 weeks ago


    Pretoria, South Africa National Renal Care Full time

    **Job Ref #**: 00691 **Industry**: Pharmaceutical And Medical/Healthcare **Job Type**: Permanent **Salary**: Market Related Description: National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care seeks...

  • Home Care Nurse

    2 weeks ago


    Pretoria, Gauteng, South Africa Bayada Home Health Care Full time

    Come for the Flexibility, Stay for the Culture Needing more 'life' in your work-life balance? Apply to our talent network todayBAYADA Offers Our Registered Nurses: One on one Private Duty Nursing Flexible scheduling based on your preferences Weekly pay Preventive Care Coverage for ALL employees (PRN included) PTO Short commute times – we match you with...

  • Operations Manager

    4 weeks ago


    Pretoria, South Africa care force Full time

    Our client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Operations ManagerReporting to: Life Business ExecutiveGrade: D5Hours: 8 Hours per day, 40 hours...


  • Pretoria, South Africa National Renal Care Full time

    National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function. At National Renal Care, we are committed to being an...


  • Pretoria, South Africa National Renal Care Full time

    **Job Ref #**: 00749 **Industry**: Pharmaceutical And Medical/Healthcare **Job Type**: Permanent **Salary**: Market Related Description: National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence...


  • Pretoria, South Africa Adzuna ZA B C2 Full time

    Minimum requirements: 5 Years experience in Customer Care or Similar positionContract Management: Loading of new clients and updating existing client details on all systems (Pastel, RPX / CRM)Customer Care (After sales Service): Client queries, complaints, reporting, assisting all departments with Client Related queriesStrong administration skillsAttention...


  • Pretoria, South Africa Dante Personnel Full time

    Minimum requirements: 5 Years experience in Customer Care or Similar positionContract Management: Loading of new clients and updating existing client details on all systems (Pastel, RPX / CRM)Customer Care (After sales Service): Client queries, complaints, reporting, assisting all departments with Client Related queriesStrong administration skillsAttention...


  • Pretoria, Gauteng, South Africa Sydsen Full time

    Our client in the Automotive Industry is looking to employ aCustomer Care Consultant / Accessories Sales Executive to join their team.Brief Job Description: Selling vehicle accessories and other valueadded services either immediately after the vehicle is sold or after some time post the sale of the vehicle.Personal Attributes: Detailed knowledge of...


  • Pretoria, South Africa Herotel Full time

    Herotel is seeking a **Customer Support Manager** for our Northern region to report to our Operations Executive. The position will require regional travel within the Northern Region but would ideally be based in Pretoria. **ABOUT THE ROLE**: The Customer Support Manager is responsible for leading and managing the Helpdesk, Accounts and Customer care teams,...


  • Pretoria, Gauteng, South Africa Resthill Memory Care (Pty) Ltd Full time

    Responsibilities include but are not limited to the following key outcomes:Confident to take charge of managing the care component for our 32 residents and their pets. Independent nurse practitioner who will ensure execution of care expectations for our residents. Coordinate the many facets of disease care, including drug interventions as well as...


  • Pretoria, Gauteng, South Africa National Renal Care Full time

    Job Ref #: 00749Industry: Pharmaceutical And Medical/HealthcareJob Type: PermanentSalary: Market RelatedDescription:National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver...

  • Customer Care Agent

    2 weeks ago


    Pretoria, Gauteng, South Africa Sea Shore Resort Full time

    Main Purpose Of Job: Ensure compliance of 100 % by logging and confirming of all calls made to the client and recording of all communication with the client Communication is to be clear, concise and accurate at all times Explanation of the repair process must be provided to the client Ensure customers are updated continuously on the repair process of their...


  • Pretoria, South Africa SydSen Recruit Full time

    Gauteng, Pretoria East Customer Care Technical Team Leader - Pretoria East, Gauteng Our client is looking for a **Technical Team Leader** to join their Customer Care team at their branch in Pretoria East. **Key responsibilities**: - People management: leading and developing a team of customer care agents. - Providing technical advice - Ensure all...


  • Pretoria, Gauteng, South Africa Herotel Full time

    Herotel is seeking a Customer Support Manager for our Northern region to report to our Operations Executive. The position will require regional travel within the Northern Region but would ideally be based in Pretoria.ABOUT THE ROLE:The Customer Support Manager is responsible for leading and managing the Helpdesk, Accounts and Customer care teams, (for the...


  • Pretoria, Gauteng, South Africa SydSen Recruit Full time

    Gauteng, Pretoria EastCustomer Care Technical Team Leader - Pretoria East, GautengOur client is looking for a Technical Team Leader to join their Customer Care team at their branch in Pretoria East.Key responsibilities: People management: leading and developing a team of customer care agents. Providing technical advice Ensure all enquiries / complaints are...

  • Health Care Worker

    2 weeks ago


    Pretoria, Gauteng, South Africa Blue Future Full time

    REGISTERED HEALTH CARE WORKERSWORK IN THE UK (incl NORTHERN IRELAND) and THE Republic of IRELANDOur clients are looking for Health care workers to work in various health care facilities and hospitals in The United Kingdom (incl Northern Ireland) and in the Republic of Ireland.If you are a qualified Health Care Worker and want to grab this opportunity to work...