Front of House Supervisor

2 weeks ago

Somerset West, South Africa Western Province Caterers Full time

**We require a presentable Front of House Manager for an upmarket retirement village based in Somerset West.**

Job Duties:
**Coordinating Staff and Guests**:
The Front of House Manager coordinates all the activities in the dining room/restaurant. The coordination of staff includes assigning sections in which servers work, ensuring adequate staffing for the anticipated meal count and adjusting staff levels when dining traffic is less than expected.

**Coordinating Restaurant Sections**:
The FOH Manager will work with hosts to help regulate the flow of customers during busy periods, estimating wait times and helping to ensure that timeline. The FOH Manager keeps in constant contact with the back of the house to ensure they are working together effectively.

**Meet and Greet**:
The FOH Manager is the face of the dining room/restaurant. He/she is often called upon to hear both complaints and compliments about the dining experience. The Manager is responsible for helping to resolve issues with unhappy customers, as well as reinforcing the positive experience to encourage repeat visits. Table touches, or walking around the dining room to check on everyone, are important to many diners even when there is no issue. The FOH Manager's presence makes diners feel well cared for.

**Restaurant/Dining Room Standards Check**:
The FOH Manager is responsible for enforcing all restaurant/dining room standards. The Manager will check employee uniforms to ensure they are dressed for the shift. He/she will randomly check for clean lines, and is the last line of quality control for food coming from the kitchen to the table.

**Scheduling**:
The FOH Manager may be responsible for writing schedules for front-of-house staff.

**Fill In Where Needed**:
The FOH Manager is the emergency back-up when staff are unable to handle demands or when someone is unexpectedly absent. The FOH Manager should be familiar with every job in the front of the house to step in anywhere he/she might be needed.

Job Requirements:

- Matric/Grade 12;
- A min of 2 years relevant Front of House Manager experience is essential;
- Food & Beverage course or relevant Hospitality qualification will be advantageous;
- Contactable references and own transport.

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