Quality Control Agent

2 weeks ago


Cape Town, South Africa RMV Solutions Pty Ltd Full time

**PLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED.**

Description:

- Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify non-compliance, potential risks, training gaps, and coaching needs, and communicate these aspects to team leaders and managers while offering support and guidance.
- This role involves call monitoring for the assigned subsidiary and occasional monitoring of other subsidiaries.

Duties include:

- Call monitoring
- Process monitoring
- Compilation of escalations
- Reporting trends observed on calls to management
- Assisting with investigations into received complaints

Competencies:

- Minimum of 2 years experience as a Debt Counsellor
- Active listening skills
- Strong work ethic
- Ability to coach and provide constructive feedback
- Capable of working independently or in a team
- Adaptive to change
- Proficient in computer usage and basic Excel skills

Qualifications:

- Matric NQF 4
- **Debt Counselling course completion** essential**
- Preferably a registered Debt Counsellor


  • Quality Control Agent

    Found in: Talent ZA 2A C2 - 6 days ago


    Cape Town, South Africa RMV Solution Full time

    Our client is in search of meticulous Quality Control Agents. Successful candidates will be responsible for call monitoring specific to their designated campaign and may occasionally need to oversee calls across various campaigns. The primary objective of call monitoring is to pinpoint instances of non-compliance, potential risks, training deficiencies, and...

  • Quality Control Agent

    Found in: Talent ZA C2 - 6 days ago


    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    PLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED. Description:Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify non-compliance, potential risks, training gaps, and coaching needs, and...

  • Quality Control Agent

    2 weeks ago


    Cape Town, South Africa National Debt Advisors Full time

    The role will entail monitoring certain aspects of the insurance sales process and listening to calls to ensure financial advisors adhere to script and compliance requirements. **Key duties, but not limited**: - Call monitoring - Process monitoring - Compilation of escalations - Coaching financial advisors/Identifying training needs - Notifying management...

  • Quality Controller

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Red Rock Recruitment Full time

    We are seeking a suitable qualified Quality Inspector/ Quality Controller with 5 years of working experience in a General & Precision Engineering environmentLocation: Paarden Eiland, Cape TownDuties & ResponsibilitiesManage and maintain the control quality records for projects (on-site and suppliers)Generate project-quality documentationManage project...

  • Quality Controller

    Found in: Adzuna ZA B C2 - 6 days ago


    Cape Town, South Africa Adzuna ZA B C2 Full time

    Duties & ResponsibilitiesManage and maintain the control quality records for projects (on-site and suppliers)Generate project-quality documentationManage project quality assurance - liaise with suppliers and project teams on quality requirementsCommunicate quality records to the project team and maintain quality records on-siteConduct quality inspections of...

  • Quality Controller

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa Red Rock Recruitment Full time

    Duties & ResponsibilitiesManage and maintain the control quality records for projects (on-site and suppliers)Generate project-quality documentationManage project quality assurance - liaise with suppliers and project teams on quality requirementsCommunicate quality records to the project team and maintain quality records on-siteConduct quality inspections of...

  • Quality Controller

    Found in: Whatjobs ZA C2 - 3 days ago


    Cape Town, South Africa Red Rock Recruitment Full time

    Duties & Responsibilities Manage and maintain the control quality records for projects (on-site and suppliers) Generate project-quality documentation Manage project quality assurance - liaise with suppliers and project teams on quality requirements Communicate quality records to the project team and maintain quality records on-site Conduct quality...

  • Quality Control Agent

    Found in: Talent ZA C2 - 6 days ago


    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Job DescriptionPLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED. Description:Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify non-compliance, potential risks, training gaps, and coaching...

  • Quality Controller

    7 days ago


    Cape Town, South Africa LED Lighting SA (Pty) Ltd Full time

    Our company is design oriented and manufactures standard and customised product solutions for the architectural, rail, commercial, retail and industrial industries. If you are mature, a self-starter who doesn’t need to be micromanaged, have problem solving skills, analytical, organised, attention to detail and have a high level of integrity, then this is...

  • Quality Controller

    7 days ago


    Cape Town, South Africa LED Lighting SA (Pty) Ltd Full time

    **VACANCY: QUALITY CONTROLLER** **LOCATION: PAARDEN EILAND, CAPE TOWN** Our company is design oriented and manufactures standard and customised product solutions for the architectural, rail, commercial and retail industries. Are you passionate about ensuring excellence in product quality? Do you possess a keen eye for detail and a commitment to...

  • Quality Controller

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa SA Metal Group (Pty) Ltd Full time

    QUALITY CONTROLLER – SA STEELWORKS AIRPORT INDUSTRIA – CAPE TOWN SA Steelworks a Division of the SA Metal Group has a position for a Quality Controller in the Rolling Mill department. The position requires an experienced, committed and hardworking individual. Responsibilities will include, but are not limited to:Responsible for all quality related tasks...

  • Quality Controller

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa SA Metal Full time

    QUALITY CONTROLLER – SA STEELWORKS AIRPORT INDUSTRIA – CAPE TOWN SA Steelworks a Division of the SA Metal Group has a position for a Quality Controller in the Rolling Mill department. The position requires an experienced, committed and hardworking individual. Responsibilities will include, but are not limited to:Responsible for all quality related tasks...

  • Site Agent

    3 days ago


    Cape Town, South Africa Zeal HR Full time

    An excellent opportunity has become available for a Site Agent, within a leader in the Construction / Mining environment. The position is based in Congo, DRC. **Requirements**: - Matric - Experience as a Site Agent within the construction / mining environments - Understanding of all facets of the construction process - Knowledge of building products,...

  • Quality Controller

    13 hours ago


    Cape Town, South Africa Legend Auto Panel Full time

    Duties of a Quality Control Inspector Monitoring operations to ensure that they meet production standards. Recommending adjustments to the assembly or production process. Inspecting, testing, delivering. quick on their feet. Team player and independent. must be punctual and have drivers license. **Salary**: From R12,000.00 per month Ability to...

  • Quality Controller

    5 days ago


    Cape Town, South Africa Recruitment Matters Africa Full time

    Our client is seeking an experienced, dedicated Quality Control Technician to join our team. In this position, you will maintain quality standards by approving incoming materials, in-process production, finished products, and recording the results. **Duties and Responsibilities**: - Approve incoming materials by confirming specifications, conducting a...


  • Cape Town, South Africa SFG ENGINEERING SERVICES (PTY) LTD Full time

    **Responsibilities** - **Implementing Quality Management Systems**: Establish and implement effective Quality Management Systems (QMS) for our Project / Engineering Department. Defining quality standards, processes, and procedures that need to be followed throughout the project’s lifecycle. - **Conducting Inspections and Audits**: Inspect materials,...

  • Quality Controller

    Found in: Whatjobs ZA C2 - 3 days ago


    Cape Town, South Africa HR Genie Full time

    Our client, a leading provider in the meat processing industry, is looking for a dedicated and detail-oriented Quality Controller specializing in meat casing. The ideal candidate will be responsible for ensuring the quality and safety of meat casings, adhering to both internal standards and regulatory requirements. This role demands a high level of precision...

  • Quality Controller

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Cape Town, South Africa HR Genie Full time

    Our client, a leading provider in the meat processing industry, is looking for a dedicated and detail-oriented Quality Controller specializing in meat casing. The ideal candidate will be responsible for ensuring the quality and safety of meat casings, adhering to both internal standards and regulatory requirements. This role demands a high level of precision...


  • Cape Town, South Africa SFG Engineering Services Full time

    **Job requirements**: - Technical Knowledge: A strong foundation in engineering principles, construction materials, and relevant industry codes and standards is essential. - Communication and Collaboration - Problem-Solving Abilities - Attention to Detail - A diploma in mechanical engineering as a minimum. - Good understanding how to implement the ISO...


  • Cape Town, South Africa SFG ENGINEERING SERVICES (PTY) LTD Full time

    The purpose of the role is to ensure compliance in terms of quality Assurance Job requirements: - Technical Knowledge: A strong foundation in engineering principles, construction materials, and relevant industry codes and standards is essential. - Communication and Collaboration - Problem-Solving Abilities - Attention to Detail - A diploma in mechanical...