Tech Ops Specialist

2 weeks ago


Pretoria, South Africa Mediro ICT Full time

**Main Functions**:
SAP Technical Administration.

Incident and Request Management.

Change Request Management.

SAP Technical System Monitoring.

Project and Start-up Management.

SAP Transport Management.

Proactive monitoring and maintenance of the entire SAP Landscape with key focus being analysing and planning of SAP maintenance tasks and system change’s together with the DevOps Operations/Technical manager of all technical (non-functional) projects/maintenance for the supported landscapes.

Ensure projects/ maintenance are on-time, within budget and managed according to company standard processes (ITPM).

Provide 2nd level support during incidents by analysing system logs and overall system resources to identify problematic areas.

Ensure SAP Best practice methodology is utilized during the entire SAP life cycle.

Co-ordinate activities and provide the interface mechanism between Technical (Basis) and Functional operations in order for SAP to function both optimally and efficiently thereby ensuring the constant alignment and improvement of the SAP system.

Responsible for ensuring availability and performance of the SAP infrastructure and associated databases.

Work to ensure that the associated hardware resources allocated to the SAP databases are operating correctly and ensuring that they have a high level of resilience and performance.

Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.

Proactively monitor the SAP systems to ensure secure services with minimum downtime.

Responsible for troubleshooting and problem solving of SAP PRD, INT and DEV environments, as well as SANDBOX where applicable

SAP Technical (Basis) & Team Leadership Skills

SAP Basis skills (+10 years)

PaaS and IaaS knowledge

Cloud IaaS knowledge i.e; MS Azure; AWS

SAP HANA Database knowledge (Advantageous)

SAP Oracle Database knowledge

SuSe Linux Operating System knowledge

Extensive SAP knowledge - practical system knowledge of at least 10 years.

Project Management methodologies (SAP environment.)

Unix, Oracle, SAP ABAP and JAVA based systems on NetWeaver release.

SAP system health checks, dump/trace analysis and monitoring tools.

Solution Manager Configuration for systems - CHARM and E2E Monitoring.

ITIL process knowledge and work experience

ITIL Foundation V3 certification is

Agile/Scrum methodologies



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