Catering Operations Manager

1 week ago

Johannesburg, South Africa Feedem Recruitment Full time

**Job Advert Summary**:
The Catering Operations Manager is responsible for the strategic and operational oversight of multiple catering units, ensuring they operate efficiently, safely, and profitably while delivering exceptional service. This role involves managing and guiding District Managers and District Supervisors to ensure compliance with company standards, financial objectives, and client satisfaction across all allocated units.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

**Minimum Requirements**:
**Education and Experience**:

- Diploma/Degree in Hospitality Management, Business Management, or a related field.
- Minimum of 8 years’ experience in catering or food service operations, with at least 3 years in a senior management role overseeing multiple units.
- Proven experience managing large teams, budgets, and multi-site operations.

**Skills and Competencies**:

- Strong leadership and people management skills, with the ability to motivate and develop teams.
- Exceptional planning, organizational, and multitasking abilities.
- Financial acumen with experience in budgeting, forecasting, and cost control.
- Deep knowledge of food safety standards (HACCP, ISO, etc.) and regulatory compliance.
- Excellent problem-solving and decision-making capabilities.
- Strong written and verbal communication skills, with the ability to present performance reports to senior stakeholders.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and operational management tools.

**Other Requirements**:

- Valid driver’s license and own reliable transport.
- Willingness to travel extensively across sites.
- Ability to work flexible hours, including evenings, weekends, and public holidays.

**Duties and Responsibilities**:
**Key Responsibilities**:
**Strategic Operations Management**:

- Oversee the performance of multiple catering units managed by District Managers and Supervisors.
- Develop and implement operational strategies to ensure all units meet their service, quality, and financial goals.
- Standardize processes and ensure consistent implementation of company policies across all sites.
- Conduct regular site visits and operational audits to evaluate performance and compliance.

**Leadership and Team Management**:

- Provide leadership, mentorship, and direction to Catering District Managers and Supervisors.
- Set clear performance targets for direct reports and hold regular review meetings.
- Develop the leadership and technical capabilities of District Managers and Supervisors to ensure effective management of their units.
- Foster a collaborative and high-performance culture across teams.

**Financial and Budget Management**:

- Develop and manage operational budgets for all allocated catering units.
- Monitor unit performance against financial KPIs, including cost control, profitability, and revenue targets.
- Implement corrective actions to address budget variances and optimize resource allocation.
- Identify opportunities for cost savings and revenue growth across all units.

**Quality, Compliance, and Food Safety**:

- Ensure strict adherence to food safety regulations (HACCP, ISO standards, etc.) across all catering units.
- Conduct compliance checks to ensure units meet health and safety standards, quality guidelines, and client requirements.
- Enforce the consistent use of temperature logs, safety protocols, and operational documentation.
- Drive a culture of excellence in hygiene, cleanliness, and operational standards.

**Client and Customer Relationship Management**:

- Serve as the key liaison between the company and clients for all allocated units.
- Build and maintain strong client relationships to ensure high levels of satisfaction and retention.
- Address client concerns and complaints promptly, implementing solutions to improve service.
- Collaborate with District Managers to identify client needs and tailor service offerings accordingly.

**Reporting and Administration**:

- Consolidate and present operational performance reports, including financial data, KPIs, and compliance status, to senior management.
- Ensure District Managers and Supervisors maintain accurate and up-to-date operational records.
- Provide insight into areas of operational improvement and drive the implementation of be

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