Software Quality Assurance and Support Lead

4 weeks ago


Cape Town, South Africa TalentintheCloud PTY Limited (trading as titc.io) Full time

A leading finance and tech firm in Africa is hiring a GCP-skilled Software Quality Assurance & Support Team Lead to join its team. This role focuses on managing and mentoring our QA testing and support team, driving process improvements, and ensuring the delivery of high-quality software products. The company, renowned for its innovative lending solutions, offers a dynamic and supportive work environment.

**Position Overview**:
As a Software Quality Assurance and Support Lead, you will join the software development team to help build our world-class software platform.

**Your daily adventures include**:

- Lead and manage a team of QA analysts (currently 3), providing guidance, mentoring, and support.
- Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.
- Collaborate with cross-functional teams, including developers, QA analysts and product owners, to ensure alignment between QA activities and development efforts.
- Define and implement metrics for measuring, reporting and improving the QA teams and support functions efficiency and effectiveness.
- Manage the support function and standby schedule.
- Oversee the support team, ensuring timely and effective resolution of reported issues.
- Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.
- Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.

**Requirements**:
**What it takes to succeed**:

- Bachelors degree or equivalent diploma in a relevant field.
- A minimum of 3 years of practical experience in a software QA environment.
- Excellent interpersonal and communication skills with a demonstrated ability to empathise with end users.
- Strong SQL query skills.
- Previous leadership experience and role would be advantageous.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Excellent communication and interpersonal skills.
- Strong understanding of software testing methodologies, tools, and best practices.
- Meticulous attention to detail, emphasising order, quality, and accuracy in work.
- Fast and self-learning abilities, adapting quickly to new technologies and methodologies.
- Results-oriented with a strong work ethic and a smart approach to tasks.
- A strong interest in continuous development and upskilling in testing tools and technologies.
- Genuine passion for Africa and a willingness to contribute to projects in a developing world context.


  • Quality Assurer

    4 weeks ago


    Cape Town, South Africa Lead Capital Group Full time

    **Role Purpose**: This position would be responsible for the management and smooth running of the operations related to the sales floor in regard to the Sales Department and Quality Assurance of all calls. **Key Responsibility Areas**: - Responsible for monitoring and maintaining quality and compliance - Monitor and analyze service interactions between...


  • Cape Town, Western Cape, South Africa Pragma Full time

    At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy.We encourage people with disabilities and from diverse backgrounds to apply. A software quality assurance tester, or QA tester,...


  • Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...


  • Cape Town, Western Cape, South Africa Lula Full time

    WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love,...


  • Cape Town, Western Cape, South Africa Quality Analytics Full time

    We're on the search for a skilled Senior Software Quality Engineer to join our All-Star TeamThe Senior Software Quality Engineer will be responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements. This role works with SQA Engineers and QA...


  • Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:The search is on for a Senior Software Quality Analyst who will support our company's growth strategy by ensuring that our software packages are error-free. We want someone who is hawk-eyed to spot any imperfections and to be at the forefront of leading or participating in the testing of systems.We want someone who is going to conduct manual...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.  Work hard, play hard. Always. Our relentless commitment to client success, our employee resource...


  • Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: At least 10 years in a technical role within the IT industry. At least 35 years' experience managing/leading software development cross functional teams. Experience facilitating timely product/project delivery. Detailed knowledge of the SLDC and management of software projects. Driven to achieve results despite obstacles. Good written...


  • Cape Town, Western Cape, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and...

  • Quality Lead

    4 weeks ago


    Cape Town, South Africa amplify5 Full time

    **Quality Lead** **Key Performance Areas**: - Develop and implement quality assurance strategies and processes to ensure compliance with industry standards and regulatory requirements. - Establish quality metrics and performance indicators to monitor and evaluate the effectiveness of quality assurance activities. - Lead and mentor a team of quality...


  • Cape Town, South Africa BET Software Full time

    **We Want You**: **You Bring**: - At least 10 years in a technical role within the IT industry. - At least 3-5 years’ experience managing/leading software development cross functional teams. - Experience facilitating timely product/project delivery. - Detailed knowledge of the SLDC and management of software projects. - Driven to achieve results despite...


  • Cape Town, South Africa Milkor Integrated Systems Full time

    KEY RESPONSIBILITIESDevelop, implement, and maintain quality assurance processes and procedures to ensure compliance with regulatory standards and company policies.Conduct audits of processes, systems, and documentation to assess compliance with quality standards and identify areas for improvement.Review and analyse data to monitor quality performance...


  • Cape Town, South Africa BET Software Full time

    **We Want You**: We are looking for someone whose actions inspire others to dream more, learn more, do more and become more. We want you to take on the responsibility of collaborating and co-creating products with our designers, developers and clients. As the **Software Delivery Lead**, you will lead a cross-functional Team in the delivery of the complex...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa Teleperformance South Africa Full time

    **Regulatory Assurance Lead: role overview** The Regulatory Assurance Lead will take responsibility of the delivery of the annual monitoring plan by undertaking FCA related monitoring reviews and health checks across all financial services campaigns. Reporting to the UK Regulatory Compliance Manager, the role will lead the Regulatory Assurance Team in South...


  • Cape Town, South Africa Tigonthrive Consulting Full time

    Tigonthrive Consulting is seeking a meticulous and detail-oriented Quality Assurance Associate to join our team. The Quality Assurance Associate will be responsible for ensuring the highest standards of quality across our HR consulting services. This role is remote with the potential for occasional travel for team meetings and client interactions. **Key...


  • Cape Town, South Africa Teleperformance South Africa Full time

    **Regulatory Assurance Lead: role overview** The Regulatory Assurance Lead will take responsibility of the delivery of the annual monitoring plan by undertaking FCA related monitoring reviews and health checks across all financial services campaigns. Reporting to the UK Regulatory Compliance Manager, the role will lead the Regulatory Assurance Team in South...

  • Quality Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa amplify5 Full time

    Another one We are growing again, are you ready ?We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills.The QA Lead is responsible for working with...