![iSON Xperiences](https://media.trabajo.org/img/noimg.jpg)
Rta - Real Time Analyst
3 weeks ago
**Position Title: Real Time Analyst**
**Position Summary**:
The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact centerÂ
performance in real-time. The role requires timely and accurate reporting on a wide range of metricsÂ
including agent performance, call volume data, workforce utilization and other key metrics.
Key Deliverables:
â⁓† Real time management of multiple clients from the centralized command center
â⁓† Analysing trends like Offered Rate; AHT; Break Adherence; Shift Adherence; Login Compliance; Real TimeÂ
Shrinkage etc. Relevant suggestions to be shared with Planning team wherever required
â⁓† Raising relevant alerts to Operations for basic hygienic issues
â⁓† Tracking and logging different issues on real time to provide insights to operations and impacts onÂ
performance
â⁓† Monitoring schedule adherence to assist the management team in achieving target driven adherenceÂ
goals
â⁓† Managing publishing real time reports to the stakeholdersÂ
**Requirement**:
â⁓† Matric
â⁓† Excellent communication skills
â⁓† Proficiency in MS Office
â⁓† Advance Excel knowledge (Added benefit)
â⁓† Knowledge, experience and understanding of key contact centre performance metrics such as serviceÂ
levels, delivery against target intervals, call monitoring as well as schedule adherence
benefit)
â⁓† A minimum of 1 year experience on similar roles
â⁓† Clear credit and criminal records
Total Positions: 22
Last Date for closure: 17th July'23
-
Rta - (Real Time Analyst)
4 weeks ago
Randburg, South Africa iSON Xperiences Full time**Â The Real-Time Analyst** **Summary of Dutie**_s: _**As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. **KEY RESPONSIBILITIES**: - 110% floor...
-
Rta - (Real Time Analyst)
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full time The Real-Time AnalystSummary of Dutie_s: _**As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.KEY RESPONSIBILITIES: 110% floor work Ensuring all...
-
Real Time Administrator
1 week ago
Randburg, South Africa MyCalling Full time**Work With The Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...
-
Real Time Administrator
2 weeks ago
Randburg, Gauteng, South Africa MyCalling Full timeWork With The BestAt Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.We place our people at the centre of everything we do and believe that the way you treat...
-
Real Estate Agent
4 weeks ago
Randburg, South Africa Century 21 Randburg Full timeWelcome to the CENTURY 21 family. As a real estate professional with CENTURY 21 RANDBURG, you should be aware that we strive for excellence every day. We realize that goals cannot be actualized without guidance, mentorship and quality training. Our goal is to cultivate a work-environment that fosters properly trained, highly-motivated and goal oriented real...
-
Real Estate Agent
2 weeks ago
Randburg, South Africa Century 21 Randburg Full timeWelcome to the CENTURY 21 family. As a real estate professional with CENTURY 21 RANDBURG, you should be aware that we strive for excellence every day. We realize that goals cannot be actualized without guidance, mentorship and quality training. Our goal is to cultivate a work-environment that fosters properly trained, highly-motivated and goal oriented real...
-
Real Estate Agent
2 weeks ago
Randburg, Gauteng, South Africa Century 21 Randburg Full timeWelcome to the CENTURY 21 family. As a real estate professional with CENTURY 21 RANDBURG, you should be aware that we strive for excellence every day. We realize that goals cannot be actualized without guidance, mentorship and quality training. Our goal is to cultivate a work-environment that fosters properly trained, highly-motivated and goal oriented real...
-
Specialist Solution Analyst
2 weeks ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...
-
Debt Collections Operations Analyst
3 weeks ago
Randburg, South Africa Vulcan Recruit Full time**Job Title**:Debt Collections Operations Analyst **Location**:Gauteng/Bedfordview **Work Arrangement**:In Office **Remuneration & Benefits**:Negotiable salary, medical aid contribution **_About Our Client: _** Our client is a leading software solutions company based in Johannesburg, specializing in digital verification and payment solutions. They have...
-
Specialist Solution Analyst
4 weeks ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...
-
Financial Analyst
3 months ago
Randburg, South Africa Green Marble Recruitment Consultants Full timeOur internationally affiliated client based in Randburg is looking for a meticulous Financial Analyst to become part of their dynamic team. The perfect fit will showcase robust analytical abilities, a comprehensive grasp of financial and risk analysis principles, and proficiency in information and data interpretation. This role entails gathering, processing,...
-
Customer Marketing Analyst
3 days ago
Randburg, South Africa DataTech Recruitment Full time**Crave a dynamic marketing role where data fuels strategic decisions?** Join a fast-paced agency seeking a young & motivated Customer Marketing Analyst to craft targeted customer journeys across channels. Analyze data (Python, R), present findings, set up campaigns & develop machine learning models (bonus!). You must be proficient in SQL and Excel as well...
-
Lead Systems Analyst
3 days ago
Randburg, South Africa Boardroom Appointments Full time**Minimum requirements**: - Bachelor's Degree: Information Technology **Responsibilities**: - Analysis (including Business Case) - Lead the analysis process for complex business areas - Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users) - Translate elicited needs and...
-
Solution Analyst
3 weeks ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...
-
Security Operations Centre Analyst
3 weeks ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future Security Operations Center Analyst (SOC Analyst) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable...
-
Specialist Solution Analyst
2 weeks ago
Randburg, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJob...
-
Lead Solution Analyst
4 weeks ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...
-
Systems Analyst-1
2 weeks ago
Randburg, South Africa FirstRand Full timeJob Description To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem Hello future Systems Analyst, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and...
-
Security Operations Centre Analyst
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Full timeJob DescriptionHello Future Security Operations Center Analyst (SOC Analyst)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable...
-
Lead Systems Analyst
2 weeks ago
Randburg, Gauteng, South Africa Boardroom Appointments Full timeMinimum requirements: Bachelor's Degree: Information TechnologyResponsibilities: Analysis (including Business Case) Lead the analysis process for complex business areas Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users) Translate elicited needs and knowledge acquired into user story...