Mac - Retail Artist - V&a Store , Western Cape

7 months ago

Cape Town, South Africa The Estée Lauder Companies Full time

**Position Summary**:

- Achieve all Brands key performance indicators and targets through make up service offerings in store
- Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
- Fosters excellent working relationships on counter and with the wider business and retailer.
- Drive transactions by proactively promoting new products and additional tasks.
- Achieves the brand expectation for appointment and bookings.

**Key Roles & Responsibilities**:

- Customer Service & Sales
- Provide welcoming, personal, professional service to all customers at all times.
- Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
- Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
- Assist customers with product and services selection and information.
- Inform customers of available services, M.A.C consciousness programs and philosophies.
- Obtain customer data for M.A.C addict book or other client list as required.
- Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
- Adhere to current “good counter practices”.
- Give great internal customer service and develop good working relationships with colleagues.
- Be punctual and manage time on counter effectively.
- Keep informed about products, company information and store information.
- Actively participate in store theme days, events and new product launches.
- Achieve Skills Certification requirements.
- Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
- Assist in Inventory Management
- Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Communicate low on stock and out of stocks to the Retail Manager.
- Assist in the proper rotation of stock
- Maintaining work environment
- Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order, replace products once authorized by manager.
- Replace any broken or damaged products authorized by
- Manager.
- Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
- Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
- Administrative Assistance Activities
- Assist with inventory counts.
- Be responsible for booking demos and lessons.
- Adhere to proper security procedures regarding handling of cash and assets.

**Qualifications**
- Grade 12
- Beauty Certificate or similar
- Retail Cosmetics Experience
- Ability to work retail hours

**Job**: Retail - Store

**Primary Location**: Europe, Middle East, Africa-ZA-WC-Cape Town

**Job Type**: Standard

**Schedule**: Part-time

**Shift**: Variable

**Job Number**: 2318340

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