Desktop Assessor non Motor
13 hours ago
Company Description
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
**Job Description**:
As the OUTsurance Claims Desktop Investigator you will be responsible for assessing, validating and finalising claims.
**Responsibilities**
- Validate all incidents and claims
- Speaking to clients, witnesses, SAPS officials, towing operators etc.
- Finalise all reports and administration (reports, scanning, photographs etc.)
- Liaise with service providers
- Make the decision, all administration and telephonic queries arising around that.
- Handling and resolving all queries and problems from service provider and clients.
- Conduct all the above to the required performance and quality standards that are in place.
**Competencies and Skills**
- Excellent interpersonal and communication skills (verbal and written)
- Computer literacy is essential
- Investigative know-how is essential
- Conflict handling
- Self-disciplined and self-motivated (must be able to work independently)
- Problem solving/initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
**Qualifications**:
- Matric
- FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.
**Experience**
- Investigation experience and as a Desktop Assessor is crucial.
Additional Information
Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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