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Virtual Lifestyle Concierge

1 month ago

Cape Town, South Africa Ten Group Full time

**Elevate Your Career: Join Us as a **Virtual Lifestyle Concierge **for European High Net Worth Clients**:
Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Europe team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Lifestyle Concierge, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

**Requirements**:
**_ If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company._**
- You **MUST **have excellent language skills in **_professional English and German_**, in written and spoken (according to the CERF Framework C1-C2). Additional languages such as French and Italian of advantage.
- 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center
- Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
- Strong administration skills and be able to prioritize workloads to meet strict deadlines
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Value exceptional service and live by this motto
- Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage
- **Flexibility**: This position is a full-time 40-hrs per week role on a shift basis, ability to work a 5-day work week between the hours of 07:00-22:00 SAST shift either Sunday to Thursday /or Tuesday to Saturday.

**Guidelines for Hybrid/Home Office**:

- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**Rewards designed around you**:

- A **competitive salary package** (depending on experience) plus a performance-based bonus structure; plus Late Shift and Sunday Shift Allowances
- **Hybrid working**. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- **Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- **Extra Rewards**. Lucrative Ten Loyalty Rewards program.
- **Remote Working Holidays** - possibilities to Travel and Work anywhere in the world
- **Employee Discounts**. Access to lots of great travel and entertainment discounts as our clients’ members would
- Be part of our **global, dynamic, and inclusive Team**, with diversity at its core.
- Genuine career opportunities within a dynamic and **international company**.
- Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking.

**Who We Are**

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what