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Content Community Manager

4 months ago

Durban, South Africa OLIVER Full time

**Role**: Content Community Manager

**Location**:Durban, South Africa

**ROLE MISSION**

Working in partnership with our client, the Content Community Manager will be responsible for building, engaging and proactively managing a social community through all key channels including Facebook, Instagram, Twitter and YouTube.

**ABOUT THE TEAM YOU WILL BE JOINING**

You will be working closely with the client's team, Brand Managers and customer service partners

**WHAT YOU WILL BE DOING IN YOUR ROLE**
- Brand guardian and steward of online personality
- Driving dialogue with consumers
- Identifying proactive opportunities for engagement and reactive content
- Writing posts
- Attending and posting from live events
- Briefing creative
- Publishing content
- Maintenance of influencer relationships and reposting
- Gathering of assets from / liaison with other agencies
- Escalating trends and issues / flagging customer service comments for CEC attention
- Qualitative reporting

**WHAT SKILLS WILL HELP YOU BE SUCCESSFUL**
- 2+ years experience
- Level, strategic thinker
- Gravitas with clients
- Entrepreneurial and proactive - ability to spot opportunities to create content and help clients achieve their business ambitions
- Creative flair
- Excellent written communication skills
- Works well under pressure
- Keen interest in digital trends and popular culture
- Experience with working with a social media management tool
- In-depth understanding of paid media and the role of influencers

**ABOUT OUR COMPANY**

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

**OUR VALUES**

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be** Ambitious** to succeed

Be **Imaginative** to push the boundaries of what's possible

Be **Inspirational** to do groundbreaking work

Be **always learning and listening** to understand

Be **Results-focused **to exceed expectations
- Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws._

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Job Id: 5505

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- Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws._