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Service Technician

1 month ago

Johannesburg, South Africa Mirror Images Full time

Gauteng, JHB - Central
- R 15 000 Monthly Cost To Company (Plus Company Vehicle and Fuel)

An Access Systems company based in Houghton Estates/Johannesburg is currently seeking a Service Technician to deliver top quality field services to the company’s customers and ensure:
Preventive maintenance - Corrective maintenance - installation

The mission includes permanent travels in the assigned territory and frequent travels nationwide also on duty 24/7 working time

International leader in the field of access solutions and their management. Worldwide, leading companies and operators of airports, shopping malls, cities, office buildings, hotels, hospitals, universities, ski resorts, stadiums and amusement parks rely on the secure, future-oriented and reliable access solutions for people and vehicles.

**Key Responsibilities, Tasks and Activities**
Handle assigned incidents at customer site (analyse, repairs ) according to the company’s Services and Commitments.

Perform preventive and corrective maintenance tasks on the company’s solutions at customer site (HW and SW)

Ensure good customer relationship at customer site during his/her missions

Handle systems (HW/SW) installation tasks

Provide 1st level support to customers by answering demands and/or anticipating needs

Assist Support Engineers in complex problem solving

Ensure 1st and 2nd level support remotely (phone) as part of the on-duty helpdesk tasks

Keep his/her skills up to date: participate to trainings, read documentation, look proactively for technical information

Comply with the rules processes

**Qualifications and Experience**:
Minimum of 3 years in similar position

N2, N3, N4 in electronics

IT qualifications that would also be good is A+ and N+

MS Windows Server experience, IT networking knowledge would be beneficial

**Skills and Knowledge**:
Proven experience in delivering maintenance services of complex systems (HW/SW)

Technical diagnostics, analysis, root causes

Strong experience and proven skills in SW and HW maintenance and installation

Knowledge of MS Windows Server environment, networking, SQL DBs

Remote maintenance

Customer relationship

**Social and Personal competences**:
Team spirit, share experience

Available for on-duty services 24/7

Available for frequent travels nationwide (installations)

Driving license mandatory

Problem solving, customer service orientation

Self-resilient, committed

Ability to work under pressure
- For more information please contact:

- Stuart Boden