Quality Assurance Manager

2 weeks ago

Cape Town, South Africa White Hat Gaming Full time

**Purpose of the role**:
As a QA Manager at Moonspin you play a very important role in supporting the improvement of

service quality offered by the Call Center to our players by leading the QA team effectively. This role

requires you to be self-managed, flexible, show initiative, and lead by example. You will be

responsible for building strong working relationships with the Call Centre Leaders you support. As a

QA Manager you will be relied upon to deliver the following aspects:
**Key Responsibilities**:
**Quality Management**:

- Ensure that QA scores for the Call Centre are improving month on month, and where regressions

are noted, that a deep dive is conducted to identify areas for improvement.
- Responsible for scheduling and hosting monthly calibration sessions with your QA team to ensure

consistency in rating of quality, within Cape Town and Malta.
- Identify, implement and maintain relevant QA tools to assist with efficient and accurate quality

management.

**Reporting**:

- Deliver a monthly report to the Call Centre detailing QA scores and averages for the previous

month compared to goals.
- Summarize QA department performance and areas of focus to Head of Customer Support

monthly, with a view of what the QA team is aiming to achieve for the next period.
- Ensure that all Quality Assessors have completed their specific reporting commitments by the

specified deadlines.
- Create and maintain a trend analysis report for the call centre, detailing areas for improvement,

training opportunities or gaps in process/knowledge.

**Stakeholder management**:

- Maintain a healthy working relationship between your QA team and the Team Leaders within the

call centre, aimed at collaboration and teamwork.
- Monthly meeting between yourself and the Floor Managers to detail areas of focus, discuss

opportunities and support the Floor Managers where necessary with quality management, bring

forward ideas for improvement or share best practice.
- Ensure consistency between quality management practices of Cape Town and Malta, with a

standardized approach to how we measure and improve quality of Customer Service.
- Meet monthly with the Head of Customer Service to discuss team performance, strategic

thinking and ideas for how to improve, and any suggestions for new quality management

practices/tools.

**Team management**:

- Complete monthly 1:1 performance review for each of your Quality Assessors.
- Responsible for the growth and development of each of your Quality Assessors.
- Manage absence for your team and take necessary action in line with corrective discipline

process.
- Create and execute to your annual QA strategic plan.

**Minimum competencies**:

- Self-managed, reliable, and confident
- Able to think independently and on your feet, creative thinker
- Analytical and attention to detail
- Excellent communication skills
- Adaptable and flexible in an ever-changing environment

**Minimum requirements**:

- Grade 12 or equivalent
- Minimum 4 years QA experience, ideally with at least 1 to 2yrs people management experience
- Own transport
- Flexibility to work shifts in a 24/7 environment
- Excellent verbal and written communication skills, including ability to effectively communicate

with internal and external customers
- Excellent computer proficiency (MS Office - Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude

and providing exemplary customer service
- Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity _
- goals will be considered in our selection process._

  • Quality Assurance Manager

    4 weeks ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    **Responsibilities**: - Quality Management: - Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations. - Establish and maintain a robust quality management system (QMS) to monitor and improve product and service quality. - Conduct regular quality audits and inspections to identify areas...

  • Quality Assurance Associate

    2 days ago

    Cape Town, South Africa Tigonthrive Consulting Full time

    Tigonthrive Consulting is seeking a meticulous and detail-oriented Quality Assurance Associate to join our team. The Quality Assurance Associate will be responsible for ensuring the highest standards of quality across our HR consulting services. This role is remote with the potential for occasional travel for team meetings and client interactions. **Key...

  • Quality Assurer

    4 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    **Role Purpose**: This position would be responsible for the management and smooth running of the operations related to the sales floor in regard to the Sales Department and Quality Assurance of all calls. **Key Responsibility Areas**: - Responsible for monitoring and maintaining quality and compliance - Monitor and analyze service interactions between...

  • Quality Assurance Representative

    5 days ago

    Cape Town, South Africa Black Pen Recruitment Full time

    Our Client is a South African Defence and Aerospace company that offers turnkey defence solutions in Air, Land and Sea systems. They are a key defence solution provider to over 56 countries worldwide. They value continuous improvement, development and revision, making their company a dynamic and innovative force in the defence industry. **Job Type**: Full...

  • Quality Assurance

    4 weeks ago

    Cape Town, South Africa MSD - CONSULTING Full time

    REQUIREMENTS - Minimum 1 year experiance in Quality Assurance - Matric Needed - Hard Working - Punctual **Job Type**: Permanent **Salary**: R5,000.00 per month

  • Quality Assurance

    7 days ago

    Cape Town, South Africa MSD - CONSULTING Full time

    REQUIREMENTS - Minimum 1 year experiance in Quality Assurance - Matric Needed - Hard Working - Punctual - having the below languages is an advantage for the post, Afrikaans, Xhosa, Zulu, Sotho, Venda, Tswana, Tsonga, Ndebele, Swati. **Job Type**: Permanent Pay: R5 500,00 per month

  • Quality Assurance Agents

    4 weeks ago

    Cape Town, South Africa ICONAF International Full time

    **Your responsibilities will include**: - Participating in the design of call monitoring formats and quality standards. - Maintaining and developing internal support and call centre quality standards - Assessing support interactions based on internal standards. - Ensuring no miss-spelling or misrepresentations of products, benefits, or fees. - Performing...

  • Quality Assurance Lead

    4 weeks ago

    Cape Town, South Africa Pragma Full time

    **Job Advert Summary**: At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply. Our Quality Engineers...

  • Quality Assurance Manager

    1 week ago

    Cape Town, South Africa Dante Personnel Full time

    Minimum requirements:Degree/Diploma in Food Technology5+ Years experience in quality assurance within food manufacturing environmentInternal facility audits as specified by Food Safety and Quality Management systemsReporting on GMP's and trendsHuman Capital - 3x Quality Supervisors, document controllerConsultant: Rene Otte - Dante Personnel Greenstone

  • Quality Assurance Manager

    1 week ago

    Cape Town, South Africa Dante Personnel Full time

    Minimum requirements: Degree/Diploma in Food Technology 5+ Years experience in quality assurance within food manufacturing environment Internal facility audits as specified by Food Safety and Quality Management systems Reporting on GMP's and trends Human Capital - 3x Quality Supervisors, document controller Consultant: Rene Otte - Dante Personnel...

  • Quality Assurance Manager

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Minimum requirements:Degree/Diploma in Food Technology5+ Years experience in quality assurance within food manufacturing environmentInternal facility audits as specified by Food Safety and Quality Management systemsReporting on GMP's and trendsHuman Capital - 3x Quality Supervisors, document controllerConsultant: Rene Otte - Dante Personnel Greenstone

  • Quality Assurance Advisor

    3 weeks ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You will perform regular quality checks to ensure that compliance and company guidelines are correctly followed. You will provide written feedback to advisors through the quality monitoring system, ensuring a high level of accuracy and detail which allows effective coaching...

  • Quality Assurance Manager

    4 weeks ago

    Cape Town, South Africa Biovac Full time

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive, and meticulous QA Manager to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree or diploma in Microbiology/ Biotechnology, Pharmacy, or...

  • Quality Assurance Specialist

    4 weeks ago

    Cape Town, South Africa Royale International Full time

    We are an established International Courier Company seeking an experienced individual to join our team. The following are requirements for the above position. **MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE**: - Matric/Grade 12 or equivalent - At least 3 years’ experience in the quality field with an emphasis on the pharma logistics industry and...

  • Quality Assurance Manager

    41 minutes ago

    Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape, South Africa DESTINY WORK RECRUITMENT Full time

    We are in search of an experienced Quality Assurance Manager to help our company establish quality standards for both employees and the products. The ideal candidate must be able to analyze data effectively and strategize improvements for product quality. Responsibilities include identifying errors, inspecting procedures, and more.ROLES AND...

  • Vacancy - Quality Assurance Administrator

    4 weeks ago

    Cape Town, South Africa Proficient Packaging Full time

    **VACANCY - QUALITY ASSURANCE ADMINISTRATOR** A well-established packaging manufacturer has a vacancy for a Quality Assurance Administrator. The role is based in Cape Town, Southern Suburbs and will report to the Quality Supervisor. **The job requirements and duties are as follows**: - Collect all QC sheets and daily QC shift handover reports. - Update...

  • Quality Assurance Analyst

    4 weeks ago

    Cape Town, South Africa CallForce Full time

    The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and...

  • Quality Assurance Associate

    3 weeks ago

    Cape Town, South Africa Optential Consulting (Pty) Ltd Full time

    **KPA 1** **(Key Performance Area)**:New Product Development **Main responsibilities of Focus Area** - Responsible for product development according to companys and the customers needs - Assist the Nutrition department with trials - Assist the Biology department with trials - Support research partnership with experimental planning, research direction and...

  • Quality Assurance

    5 days ago

    Cape Town, South Africa SFG Engineering Services Full time

    **Key responsibilities & duties**: - Develop/establish/maintain processes and metrics that support ISO 9001 requirements for Production. - Perform Incoming inspections of materials and marking of heat/serial numbers for inventory control. - Maintain supplier status and perform External Provider Evaluations. - Track and report on time delivery. - Maintain...

  • Quality Assurance Technician

    7 days ago

    Cape Town, South Africa SFG ENGINEERING SERVICES (PTY) LTD Full time

    Our client is an independent, impartial, ISO 9001 certified, provider to the global Oil and Gas Industry. We employ highly skilled staff in order to meet our clients’ needs. We are looking for an experienced quality technician to join our team and assist us in improving our ongoing goal in producing high quality products for our growing client base. The...