Service Owner

5 months ago

Cape Town, South Africa Derivco Full time

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden, and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**Job Description**:
We are looking for an IT Manager/ Service Owner to join our Isle of Man office to lead a team of a highly skilled Application Support Engineers to support global product updates and service availability in a client-centric environment. Focusing on quality and innovation and ensuring the commercial context of any releases are clearly defined and understood by the team. You will strive for operational excellence and foster a high performing culture within the team.

**Key Responsibilities**:

- Managing a team of highly skilled Engineers.
- Successfully leading software release management through effective deployment, communication and adherence to guidelines. Ensuring processes are in place to continually analyse and improve release management strategies and KPI’s.
- Create and enhance the service culture of Derivco International by thorough, efficient release management procedures. Responsible for the communication of all pertinent information including the impact, solution, duration, commercial benefit of any release to internal stakeholders and the customer.
- Successfully completing projects through efficient collation of information, product understanding, allocation of people resource and communication.
- Ensuring all new products and services can be monitored, minimizing the impact of irrelevant and false alerts and ensuring that only valid critical alerts are captured and alerted on.
- Making sound commercial decisions when providing solutions through the creation and referencing of core release management analytics, regular change audits and effective

**Key Requirements**:

- Significant experience and domain knowledge within a technology or iGaming organization.
- A proven track record of managing a technical team of Engineers.
- Knowledge of DevOps best practice.
- High attention to detail.
- An emphasis on excellent customer service and communication skills.
- Ability to manage multiple deadlines and perform well under pressure.
- Root Cause Analysis
- Ability to identify key areas for automation and innovation.
- Implementation of Preventative Measures
- Ability to lead a group of engineers in order to grow a talented, motivated and professional team.
- Strong interpersonal and organizational skills
- Strong work ethic with an emphasis on teamwork.
- Project Planning and Delivery.

**Who you are**:

- Passionate about solving complex problems.
- Commercial mindset
- Team player
- Self-starter
- Motivated
- Innovative

**Why Join Derivco?**
- Opportunities for personal and professional growth.
- Competitive salary package and benefits. i.e.: Healthcare, Pension, Critical illness cover and many more
- Discretionary bonuses
- Employee Wellness
- Employee Assistance Program.
- Study assistance.

Derivco is an equal opportunities employer.

We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

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