Ambassador (Hybrid Role) - Port Elizabeth
1 week ago
**Position Title**: Ambassador (Hybrid)**
**Division**:Abbott Core diagnostics**
**Location: Port Elizabeth ( with Mthatha, East London and George Trips )**
**DO WORK THAT MATTERS.**
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.
**Abbott Core diagnostics division** provides diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
**Primary Objective of Position**
In this role you will act as an **Abbott Ambassador as well as an Applications specialist** to increase awareness of Abbott and its brand, generate sales opportunities and build customer preference.
**Major responsibilities**:
- Develop your Strategic Growth Plan at the territory level and leverage the plan on a daily basis
- Weekly work with customer on business process, amplification of their health system via ATS
- Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)
- Support renewal of existing business, with the enterprise team, early in the process blocking competition from entering the account
- Work with customer to ensure entire Abbott solution is being utilized as expected
- Assess utilization and inefficiencies on instruments and work with customer to maximize testing capabilities
- Analyze test menu and ordering patterns to assess gaps and provide solutions
- Add solutions, including assays, software, and service offerings to help customer achieve strategic priorities or improve efficiencies
- Continue to manage post-sales customer support activities, such as:
- Confidently operate all Alinity/Architect Instruments
- Install and configure assays on the Alinity/Architect instrument
- Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity/Architect
- Articulate performance of the assay, interpret data, draw insights
- Perform first line Applications support (2 hour telephonic/on site troubleshooting)
- Document all troubleshooting/queries/complaints in CMSNext
- Communicate and demonstrate Abbott’s differentiated value proposition and solutions to expand Abbott’s brand reputation.
- Follow customer experience maps and implement the Abbott Transformation System to optimize customer experience throughout the contract lifecycle.
**Education and Experience**:
University degree, ideally in one of the following fields: Medical Technology, biochemistry, biomedical or related.
**Background**
- Minimum of 3-5 years track record in the diagnostic industry with an emphasis on selling total Core Diagnostics solutions to targeted, non-enterprise accounts.
- Experience within Clinical Chemistry and Haematology fields
- Proven track record in a similar position supported by management and customer references.
- Excellent product and industry knowledge.
- Working healthcare and diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations.
- Extensive experience developing relationships with, selling to and negotiating with senior level stakeholder in targeted, non-enterprise accounts is a pre
- requisite.
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