Retention Specialist

4 months ago


Midrand, South Africa Sanlam Full time

**Who are we?**
- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- RE 5 and Relevant FAIS Fit and proper or more than 2 years under supervision period left
- Minimum Experience- At least 2 years of experience in call center STI personal lines
- Personal lines retention experience will be advantageous
- Deliverables include, but will not be limited to- Compliance with the Quality Assurance requirements
- Meet the monthly target on productivity measures
- Retain efficiently and meet the required retention ratio
- Excellent collaboration with other business areas to promote client retention
- Excellent product Knowledge of MiWay, it’s products and differentiators to the industry
- Good knowledge of the industry and competitors will be an advantage
- Great performance track record on your measures
- Great negotiation skills
- Excellent Verbal and communication skills
- Flexible
- Self-motivated
- Ability to Multitask
- Competencies Required- Computer literacy

**Knowledge and Skills**
- Customer Service- Team Support- Administration- Quality, compliance and accreditation**Personal Attributes**
- Communicates effectively - Contributing dependently- Decision quality - Contributing dependently- Action orientated - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**Turnaround time**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.



  • Midrand, Gauteng, South Africa TalentCru Full time

    TalentCru is hiring a Retentions and Business Growth Specialist to drive customer success and retention. If you have a passion for building relationships and driving business growth, we want to hear from you!About the CompanyTalentCru is a dynamic company that provides innovative solutions to the telecommunication industry. We are committed to excellence and...

  • Retention Specialist

    3 months ago


    Midrand, South Africa Sanlam Full time

    **Who are we?** - Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Relevant RE qualification - FAIS Fit and proper or more than 2 years under supervision period left - Minimum Experience- At least 2 years of experience in call center STI personal lines - Personal lines retention experience will be advantageous - Excellent Knowledge of MiWay’s...

  • Retention Specialist

    6 months ago


    Midrand, South Africa Sanlam Full time

    **Who are we?** - Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Relevant FAIS and RE qualification - Minimum Experience- At least 2 years of experience in call center STI personal lines - Personal lines retention experience will be advantageous - Deliverables include, but will not be limited to- Motivation from your team manager. - Grade 12/...

  • Retention Specialist

    6 months ago


    Midrand, South Africa Sanlam Full time

    **Who are we?** - Minimum Qualification Required- Grade 12 qualification/ NQF4/Standard 10 - Relevant FIAS and RE Qualifications - Minimum Experience- At least 2 years of experience in call center STI personal lines - Personal lines retention experience will be advantageous - Deliverables include, but will not be limited to- Motivation from your team...


  • Midrand, Gauteng, South Africa TalentCru Full time

    TalentCru: Lead Collections SpecialistWe are seeking a highly experienced Lead Collections Specialist to join our team in the telecommunication industry. This is an excellent opportunity to leverage your skills and expertise in collections management to drive customer success and growth.Key responsibilities include managing collections processes from start...


  • Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • E-commerce Specialist

    2 hours ago


    Midrand, South Africa Lovisa Full time

    Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic **Position purpose and expectations**: This is a fantastic role to own and drive trade of Lovisa’s EMEA websites. The eCommerce Specialist will play a pivotal role in driving the success of our online retail operations. Your primary responsibility will be to manage...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** As an Specialist: Senior C2 Account Manger you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most...

  • Marketing Specialist

    3 months ago


    Midrand, South Africa Decision Inc Full time

    **Who Are We?** **Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.** We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the...


  • Midrand, South Africa Midland Primary and High School Full time

    Job title: Marketing Executive Department: External Relations and Marketing Location: Midrand Reporting to: Principal and School Director **Job purpose** To support the School Director in raising the visibility of the school by carrying out an effective marketing and communications plan in order to: - Attract new students across the school’s portfolio...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Service Management (SM) is a customer facing function in the customer services arena. The SM is the single point of contact for all customer issues and are to facilitate delivery, service management and retention of contracted services. This is a senior role to manage complex high end and spend customers R1 000 000 mil MRC and up. This is a...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** The Customer Operations Manager (COM) of Strategic Accounts is a leadership position responsible for overseeing and managing the operational aspects of the company's key customer accounts. The Customer Operations Manager must ensure that operations are efficient, cost-effective, and meet quality standards. **Role Description** Customer...


  • Midrand, South Africa Optimal Growth Technologies Full time

    **Key accountabilities and decision ownership**]**: - Identify and set-up key campaigns across direct, retail and/or online channels to reduce churn - Craft and execute on proactive saves strategies using big-data predictive models and dedicated execution teams across our distribution channels - Craft and execute on reactive saves strategies by equipping...


  • Midrand, South Africa Optimal Growth Technologies Full time

    **Key accountabilities and decision ownership ]**: Identify and set-up key campaigns across direct, retail and/or online channels to reduce churn Craft and execute on proactive saves strategies using big-data predictive models and dedicated execution teams across our distribution channels Craft and execute on reactive saves strategies by equipping inbound...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Assist Account Manager in there vertical segments in all Liquid C2 to identify, scope, present and sell complex Cloud and Cybersecurity solutions. Run customer-facing presentations on Liquid C2 products, services and propositions. Engage and develop C-level and senior management customer contacts in various roles - technical, commercial,...


  • Midrand, Gauteng, South Africa Dante Personnel Full time

    Job DescriptionWe are seeking a Digital Marketing Specialist to join our team at Dante Personnel.About the RoleThe successful candidate will develop and implement comprehensive digital marketing plans in alignment with business objectives and brand strategy, manage and optimize company's website and social media profiles for the South African market, create...


  • Midrand, South Africa Rad Resources Full time

    Conduct Financial Needs Analysis: Perform comprehensive financial needs assessments for clients, focusing on life insurance, long-term insurance, wealth management, and investment planning.Client Portfolio Management: Analyze and manage client portfolios, providing tailored financial advice to meet both immediate and long-term financial goals.Sales...


  • Midrand, South Africa Rad Resources Full time

    Conduct Financial Needs Analysis : Perform comprehensive financial needs assessments for clients, focusing on life insurance, long-term insurance, wealth management, and investment planning. Client Portfolio Management : Analyze and manage client portfolios, providing tailored financial advice to meet both immediate and long-term financial goals. Sales...


  • Midrand, South Africa Novartis Full time

    **Summary**: The position is responsible for achieving SFE monthly target for the assigned territory, customers or therapeutic area by promoting effectively the different ethical products to healthcare professionals through the execution of approved marketing strategies and programs. The position is also expected to collaborate with colleagues, use expertise...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** This position is responsible for supporting the planning, design, implementation and Operations of the Liquid Telecoms Transmission Network which includes the DWDM and SDH Network Infrastructure and Services functions. This position includes supporting tasks to meet the planning and implementing DWDM and SDH platforms to support maximum...