Retention Specialist
4 months ago
**Who are we?**
- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- RE 5 and Relevant FAIS Fit and proper or more than 2 years under supervision period left
- Minimum Experience- At least 2 years of experience in call center STI personal lines
- Personal lines retention experience will be advantageous
- Deliverables include, but will not be limited to- Compliance with the Quality Assurance requirements
- Meet the monthly target on productivity measures
- Retain efficiently and meet the required retention ratio
- Excellent collaboration with other business areas to promote client retention
- Excellent product Knowledge of MiWay, it’s products and differentiators to the industry
- Good knowledge of the industry and competitors will be an advantage
- Great performance track record on your measures
- Great negotiation skills
- Excellent Verbal and communication skills
- Flexible
- Self-motivated
- Ability to Multitask
- Competencies Required- Computer literacy
**Knowledge and Skills**
- Customer Service- Team Support- Administration- Quality, compliance and accreditation**Personal Attributes**
- Communicates effectively - Contributing dependently- Decision quality - Contributing dependently- Action orientated - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**Turnaround time**Our commitment to transformation**
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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