Customer Services Representative

7 months ago


Germiston, South Africa The Cooper Companies Full time

R

e
porting to the Customer Service Team Lead, to provide high quality, fast and efficient customer service to our customers. Kn

**owledge, Skills and Abilities: Go**
- od organizational, problem solving and administration skills, attention to detail is key. Ab
- le to use own initiative and make decisions within the remit of the role. En
- thusiasm and flexibility, a Team Player, able to work alone or within a team, with good inter-personal skills. Co
- nfident communicator - able to relate to people on all levels. Provide effective communication, convey, and receive instructions, able to keep situations calm and aid internal and external Customers with queries. St
- rong Customer facing skills, including clear and precise communication Ab
- ility to manage multiple priorities whilst hitting deadlines, targets and KPIs Ex

**perience: Pr**
- oven problem-solving skills Ex
- cellent communication skills Gr
- ade 12 certificate. De
- aling with different personalities and the needs of employees and external Customers Ab
- ility to learn procedures and processes quickly, able to listen to others and understand their requirements. Ex
- ceptional administration skills Go
- od Team Worker - adaptable to situations and people. Able to utilize other people’s skills and talents. Ed

**ucation: Gr**

ade 12 certifiicate E

n
- sure that all incoming calls are answered promptly. Calls that need to be transferred must be transferred to the correct person. En
- nage the day-to-day requirements of our Customers. Re
- solve Customer queries/complaints in a timely manner. Li
- aise with internal Departments to resolve issues/queries Ma
- intain operations by following policies and procedures reporting needed changes. To
- work within the KPIs given to you by the Management Team. To
- keep and maintain records of all orders and relevant documentation for easy reference and auditing purposes En
- sure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP. Co
- ntributes to working as a team effort to maintain high levels of service. Su



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