Implementation Consultant

**The Role**:
We are looking for driven, innovative Implementation Consultants who are eager to embrace the dynamic field of hotel management technology and provide recognized, exceptional client service. The Implementation Consultant is responsible for requirements analysis, business process mapping, training, solution design, and implementation of the Semper Property Management Systems suite of products. You will work closely with clients to help them transition to new cloud-based software, helping them optimize the return on their technology investment. You will serve as the liaison between the client business teams, the sales agents and the software vendor(s). You will be responsible for system configuration based on specific client requirements as well as ensuring that the solution is properly tested and the client is prepared to successfully adopt it at launch.

**The Responsibilities**:
The position involves working closely with clients and colleagues to do the following:

- Gather requirements and define and map current processes in order to create "to be" business processes for the client based on current best practices.
- Participate in end-user training by providing both product knowledge and insight on the client's business processes and solution design.
- Additionally, the position involves helping to develop and improve the Semper internal infrastructure as a whole and contributing to organizational objectives.

**The Requirements**:

- Hospitality background
- Demonstrable ability to resolve complex system or business issues, often thinking on their feet, and offering multiple creative solutions or options.
- Excellent written and oral communication skills. Must be comfortable with public speaking and facilitating group discussions with senior executives.
- Ability to work closely and build relationships with client executives and external stakeholders.
- Ability to work independently, as well as contribute significantly in coordination with a team.
- Strong interpersonal skills and an outgoing, positive attitude.
- A passion for service, pride in the quality of their work, and the instinct to follow through until a job is properly done well.
- Attention to detail and solution-oriented with strong organizational skills.
- Entrepreneurial spirit and ability to be resourceful and take initiative.
- Strong problem solving, analytical, and MS Office skills.
- Ability to manage, prioritize, and multi-task on multiple projects.
- Ability to be flexible too and adapt to the dynamic nature of consulting engagements.

**Job Types**: Full-time, Internship, Contract, Permanent

**Salary**: R8,000.00 - R18,000.00 per month