Risk & Fraud Manager

3 weeks ago

Johannesburg, South Africa Profession Hub Full time

**Job Purpose**:
The Risk & Fraud Manager will work to detect, prevent, and mitigate fraud losses and identify users who may violate our terms of use. The Manager needs to ensure we stay ahead of the curve when it comes to chargeback mitigation, to ensure we remain well below threshold by effectively utilizing data, to put smart measures, triggers, and workflows in place to remain proactive in our approach, mitigation, and avoidance.

**Qualifications**:

- Bachelor's Degree required, preferably in Business, Finance or related.
- Experience in **iGaming, online sports, or banking.**:

- At least 3 years of experience in an analytical role involving fraud detection and risk reviews in the gaming industry.
- Broad knowledge of **fraud prevention, KYC**, and **AML procedures**.
- Proficient in Microsoft Office (Preferably **Excel**).

**Advantageous**:

- Experience with Scrum and agile methodologies.
- Proficient in Power BI, Jira and Confluence.
- Technically aware, comfortable working with multiple IT systems, databases, and programs.
- Excellent written and spoken English.

**Responsibilities include (but not limited to) the following**:

- Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.
- Identify trends in withdrawals and deposits where players may be attempting to circumvent company terms and conditions.
- Create and maintain smart exception reporting, to curb and prevent while building long-term workflows and ecosystems to ensure we remain effectively on top of Fraud prevention and maintain our chargeback ratios.
- Serve as first point of contact for player claims of multiple accounting, identity theft, responsible gaming, and unauthorized account usage.
- Carefully monitor and prepare potential suspicious activity reports and fraud reports for review by management.
- Complete applicable workflows to meet player satisfaction criteria.
- Liaise with Player Experience Associates whenever heightened Know Your Customer (KYC) checks are needed for suspicious players.
- Build effective risk systems utilizing.
- Follow through on all escalations in your care.

**Skills and Attributes**:

- Be data driven. Know the data; create a culture where data driven decisions lead to the right outcomes.
- Be analytical, police the product.
- Be Technical, ability to make data driven decisions using metrics and ratios to trigger reviews effectively, so we can mitigate risk real time.
- Be accountable. Adopt a customer first mindset.
- Be focused. Respond promptly with good grammar, punctuation, and attention to detail.
- Be communicative. Over communicate with the team. Keep your finger on the pulse of the business.
- Be helpful. Look for creative ways to assist and make the team more effective.
- Be proactive. Continuously evaluate and identify opportunities for process improvement.
- Be entrepreneurial, be a self-starter and have strong self-management.
- Be organized. Juggle multiple priorities and projects at any given time ensuring deadlines are met.
- Strong attention to detail.
- Ability to maintain a friendly disposition under pressure. Some players may be frustrated when they contact us.
- Be adaptable. The key to being on top of fraud is to ensure we think outside the box and keep abreast of industry standards and know our systems and their flaws.

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