0783 it Operations Coordinator

2 weeks ago


Pretoria, South Africa JorDan Human Resources Full time

2023-04-21 - 2023-05-21
- Permanent
- JHB007419
- IT- Gauteng, Tshwane (Pretoria)
- 0783_ IT Operations Consultant
Location: Gauteng
Contract Term: 1 June 2023 - 31 December 2025

**ESSENTIAL SKILLS REQUIREMENTS**:

- Incident, Problem and Change Management
- Minimum 3 years working experience in an IT environment
- Troubleshooting skills
- Attention to detail
- Positive attitude, hungry to learn, willing to go the extra mile

**ADVANTAGEOUS SKILLS REQUIREMENTS**:

- German language (verbal and written)
- Agile methodology
- Atlassian tools: Jira, Confluence
- Ability to read, interpret and follow Java code
- AWS Practitioner training and/or certification
- Logging and tracking tickets to external support
- Troubleshooting deployments
- Debugging remote services
- Serverless
- Microservice Architecture

**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
- IT Degree and/or relevant qualifications / years of experience
- Minimum of 3 years IT operations experience

**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Perform daily system health checks
- Ensure systems are operational according to SLA’s
- Draw KPI Reports
- Adhere to the BMW Group PIC processes (Problem, Incident & Change Management)
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Conduct Ops Basic Training
- Enable end user knowledge transfer and training
- Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
- Provide general assistance to the Operations team and end users
- Co-ordinate all TLM topics with feature teams timeously
- Ensure stability and availability of all infrastructure to support feature teams
- Ability to work as part of a team
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
- Good presentation skills
- Self-starter
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.
- Willing and able to travel internationally
- For more information please contact:

- Chantelle Tree



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