Nature Guide

Scope and General Purpose:

- A nature guide provides a core service to the lodges, which is in effect the

department’s “customer”. The nature guides are responsible for conducting guided

nature experiences at the property that are unique, personalized, professional and

enjoyable.
- The nature guide is to ensure that an all-encompassing nature experience offered to

every guest with the focus on catering to the specific needs of each individual guest.

The entire experience should be delivered with humility, professionalism and flexibility,

with the end result being an educational experience for all.
- The guiding service should be delivered with an uncompromising sensitivity towards the

natural environment.

Responsible to: The Head Guide and the Assistant Head Guide

Responsible for: All Guest Activities

Hours of work: 8h00 to 18h00, but hours may vary.

Duties and Responsibilities:

- Welcome and engage guests in a warm and friendly manner.
- Hosts guests in line with the Grootbos Standard of Excellence.
- Create a memorable and educational experience for guests by providing informative

nature encounters.
- Customize experiences to meet guests' interests and preferences, ensuring their

satisfaction.
- Lead guided nature walks, safaris and outdoor activities.
- Share in-depth knowledge about local flora and fauna, wildlife behavior, ecology, and

conservation efforts. Conscientious maintenance and care of vehicles and related

equipment.
- Carries out administration duties timeously and effectively.
- Identify and educate guests about various species of animals, birds and plants.
- Prioritize guest safety during outdoor activities by adhering to safety protocols.
- Maintain and inspect outdoor equipment and vehicles to ensure they are in excellent

working condition.
- Provide clear safety instructions and guidelines to guests.
- Promote responsible and sustainable tourism practices, with a focus on minimizing

environmental impact.
- Educate guests about the lodge's conservation initiatives and encourage their support.
- Ensure guest satisfaction by being adaptable and responsive to their needs.
- Maintain records of guest participation in activities and relevant observations.
- Report safety concerns or incidents promptly to lodge management.
- Attend training sessions and workshops to enhance knowledge and skills.
- Collaborate effectively with other lodge staff, managers, chefs, housekeepers and

reception to ensure a seamless guest experience.
- Provide support in various lodge-related duties as required.
- Strive to meet or exceed guest expectations, contributing to the lodge's reputation for

excellence.

Package and benefits:

- Negotiable PLUS TIPS
- Provident Fund - Old Mutual
- Partial medical aid contribution
- Uniform provided.

Pay: R11 000,00 - R16 000,00 per month

**Experience**:

- Nature guide: 2 years (required)

Application Deadline: 2024/04/27