Application Development Manager

2 months ago

Randburg, South Africa FirstRand Full time

Job Description

To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals

Hello future Application Development Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.
- Ensure full understanding of customer needs to deliver a quality service.
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service.
- Propose ideas to improve customer service.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
- Develop and implement an area operational plan in achievement of Business objectives.
- Understand competencies and skills required for own and employee's development and performance.
- Identify development needs and select effective solutions to address own and employee development needs.
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
- Provide on the job coaching and guidance.
- Manage team delivery against goals in the area of responsibility.
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.
- Participate in Talent Management practices and processes in line with HR policies and procedures.
- Implement employment equity plan targets in all recruitment and employee movement activities.
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns.
- Set relevant stretch goals for team and motivate achievement.
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement.

Experience in Java Development
- 8 + Years in Development Background (Java) Qualifications and Experience
- Relevant IT / Computer Science certification / qualification.
- 2 to 3 years programming experience as an Application Systems Analyst Programmer or 4 to 5 years’ experience as a Developer
- Degree in Information Systems Computer Science or other quantitative disciplines from an accredited institution i.e. BSc CS Informatics IS etc..

You will have access to:

- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate

We can be a match if you are:

- Curious & courageous - Shows bravery to take on daunting challenges, say what needs to be said and give and receive constructive feedback; faces up to people problems quickly and directly
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Job Details

06/11/24

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