Quality Assurance Agents

Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team.The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory requirements....

**Role Purpose**: This position would be responsible for the management and smooth running of the operations related to the sales floor in regard to the Sales Department and Quality Assurance of all calls. **Key Responsibility Areas**: - Responsible for monitoring and maintaining quality and compliance - Monitor and analyze service interactions between...

We are looking for Quality assurance agent that will support the organization to ensure that the sales agents comply with our quality standards. **REQUIREMENTS**: - QA experience in a call center environment - Minimum of two years’ experience - multilingual Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

Overview:Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team.The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory...

**What will you do?** - This role reports to Quality Assurance Team Leader in the Quality Assurance Department. The purpose of the role is to ensure the contact centre meets quality and compliance standards. The incumbent will be required to assess the quality of agent interactions with customers in line with regulatory and process requirements, by...

We have partnered with B2Spin who are on the lookout for a Quality Assurance Specialist to join their team in South Africa! To join their vibrant team in the Social gaming business, they are looking for a Quality Assurance Specialist that is passionate and meticulous. You will be essential in making sure that their agents operate at the highest level and...

Responsibilities:Quality Monitoring: Conduct thorough reviews and assessments of services, and customer interactions to ensure adherence to established quality standards.Process Evaluation: Evaluate internal processes and workflows to identify areas for improvement in efficiency and effectiveness.Performance Metrics: Develop and implement key performance...

A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in Shared Services – Cape Town / Centurion.Job PurposeThe Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and...

We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD. **Job Description**: - Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. - Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high...

We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD. **Job Description**: - Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. - Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high...

Job DescriptionThe ideal candidate will be responsible for developing and leading an assigned incubation team, ensuring their growth and performance. They will also coach underperforming agents to improve results.Coaching:Daily coaching feedback is provided to Team Leaders and Operations to ensure progress.Internal calibration sessions are conducted...

Company Description LeadRobot does lead generation and sales for some of the biggest financial service brands in the country. As a Quality Assurance Agent, you will be an integral part of the Operations team by ensuring our quality standards are at the highest level. Your role is directly linked to the improvement of our agents' success in their roles as...

We have partnered with B2Spin who are on the lookout for a Quality Assurance Team Lead to join their team in South Africa! As a **QA Team Lead**, you will oversee a team of QA Specialists, ensuring quality standards are met across customer service, fraud prevention, and payment operations. You will be responsible for managing QA workflows, tracking agent...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time PAY TYPES: Salary SALARY: Commensurate APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been...

Patrianna, a leading product development company in Gibraltar, is seeking a talented Quality Assurance Expert to join its dynamic team.Job Description:The successful candidate will be responsible for ensuring exceptional service from Risk, Fraud, and Payments agents. This role requires strong quality assessment skills, the ability to provide constructive...

LOCATION: Cape Town, ZA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: As part of a global outsourced quality...

POSITION OVERVIEW: As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client. -: POSITION RESPONSIBILITIES: In your role as Quality Assurance Analyst, you will be responsible for call monitoring,...

We have partnered with B2Spin who are on the lookout for a Quality Assurance Specialist to join their team in South AfricaAbout B2Spin :We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of...

Patrianna is a leader in the Social Casino and gaming industry, dedicated to delivering exceptional experiences through captivating products that are accessible to everyone. Our team of professionals from around the globe works tirelessly to improve player experiences and revolutionize the industry.To contribute to our mission, we seek a highly skilled...