IT Gts Specialist

6 days ago

Johannesburg, South Africa Avery Dennison Full time

Company Description

**Job Description**:
**Scope and general purpose of the role**.
- Responsible for maintaining the Avery Dennison site IT infrastructure.
- Lead projects which improve infrastructure services while maximizing return on investment.
- Troubleshoot hardware, software, network and mobile data computer and server problems.
- Be a technical advisor to management and end users, ensuring the IT equipment or tools provided to the users are in good working condition.
- Perform routine system maintenance.
- Maintain accurate IT equipment, software and license inventory in Asset Management Tool.
- Install, upgrade and replace selected software and hardware products according to Avery Dennison standards.
- Repair hardware (PCs, MACs, Servers, Network Infrastructure, Telephony) as necessary
- Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
- Assist in implementing best practices, Avery Dennison IT standards and policies that will utilize IT resources more effectively.
- As needed, provide after-hours support for systems including, but not limited to, issue resolution, customer/core installations, and server monitoring.
- Ensure support is provided to end users in a professional, courteous, and timely manner.
- Maintain incident management, problem management, change management, and asset management records in the Ad.a or ServiceNow system.
- Facilitate delivery of ITIL-related processes (e.g., configuration, change, incident, and problem management)
- Deliver training on Avery Dennison’s software and computer systems. This can include group presentations, one-on-one training, and onboarding.
- Perform other duties as assigned.

Manufacturing support and project management:

- Providing technical support to users and other IT staff - firefights, problem resolution, training.
- Emergency support for business and operating units
- Provide critical support for Priority 1/2 incidents

**KEY COMPETENCIES REQUIRED FOR ROLE**:

- Building Partnership
- Coaching
- Customer Focus
- Decision-Making
- Facilitating change
- Initiating Action
- Planning and Organizing

Communication

**Qualifications**:
**Formal Qualifications**:

- Associates degree required. A Bachelor’s degree in business or information technology preferred.
- 2-5 years of IT support skills in an enterprise environment.
- 2-5 years performing routine software installations and program updates.
- 2-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems.
- Project Management skills are a plus
- Ability to travel occasionally to support other sites when needed.

**Pre-Requisite Experience**:

- Advanced knowledge of current PC/Server hardware, software, and operating systems
- Experience supporting Windows based PC, Active Directory, Microsoft Office and MacOS.
- Experience supporting production floor hardware and software include multi-functional printers, barcode or RFID scanner devices and printers, WiFi access points, CCTV camera etc

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

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