Account Director

7 months ago

Durban, South Africa OLIVER Full time

**Role**: Account Director / Content Team Lead

**Location**:Durban, KwaZulu-Natal, South Africa

**ROLE MISSION**

Working in partnership with our client, the Account Director / Content Team Lead will lead the team to create powerful and impactful digital and social content. The role delivers an exceptional level of strategic thinking, client service and creative thinking, as well as having an active role in new business opportunities to
lead growth. The Account Director/Content Team Lead develops and builds strong relationships with
clients at a senior level, becoming a trusted and valued advisor.

**ABOUT THE TEAM YOU WILL BE JOINING**

Reporting to the Client Service Director, the Account Director/Content Team Lead oversees the team of 9-12 The role is supported by Client Services Director and Head of Digital, as well as the Creative Lead.

**WHAT YOU WILL BE DOING IN YOUR ROLE**
- Work in true collaboration with the client and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible.
- Coordinate work across the client's brands, ensuring data insights are also distributed across the the client's ecosystem as needed for success
- Facilitate interagency co-ordination as required.
- Take overall financial control of accounts, providing regular and timely reports to the Operations Director.
- Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
- Accountable for the delivery of growth targets for the account.
- Escalation point, if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the Head of Operations or relevant department lead to rectify this.
- Negotiate to create win-win compromises with your client on behalf of your team members where needed.
- Identify new business opportunities through relationships.
- Working in a team of 9-12 with 10 direct reports.

**WHAT SKILLS WILL HELP YOU BE SUCCESSFUL**
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
- Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
- A proven track record of commercial growth across new and existing business
- First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
- The ability to manage and develop junior team members.
- A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.
- Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
- Highly creative with the ability to generate ideas and practically contribute to studio output.
- Proficient in Microsoft Office and other related software.
- Experience in FMCG sectors.
- Experience working with FMCG products
- Leads studio/manages the team
- Financial accountability
- Interagency coordination
- Escalation point

8+ years of relevant experience in:

- Digital
- Social
- Artwork

**ABOUT OUR COMPANY**

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

**OUR VALUES**

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be** Ambitious** to succeed

Be **Imaginative** to push the boundaries of what's possible

Be **Inspirational** to do groundbreaking work

Be **always learning and listening** to understand

Be **Results-focused **to exceed expectations

Be **actively pro-inclusive and anti-racist** across our community, clients and creations

Follow us on Instagram oliver.talent

Job Id: 6811

LI-Onsite #LI-KF1
- We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. _We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. _We expect everyone to contribute to our mission, embedding sustainabili

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