Officer, Operations Africa

2 weeks ago

Johannesburg, South Africa Open Society Foundations Full time

Officer, Operations Africa. Johannesburg. Posting Date: 05/03/2024. Deadline: 05/30/2024

Role Title

Officer, Global Operations

Grade Level

Level D, Grade 9

Reporting To

Associate Director of Operations

Program/Tool/ Department/Unit Name

Global Operations

Team Name

Global Operations

Role Purpose

Support the Associate Director of Operations to drive cohesion among geographically located staff (at a local level) and create ownership of operations issues across the localized geography. This role will support the development, implementation, and monitoring of day-to-day operations, processes, and practices to provide visibility into the goals, progress, and obstacles of key initiatives across the organization. The global operations team will also support cultural transformation initiatives across the geographies where OSF does its work.

Key Responsibilities

Reporting to the Associate Director of Operations, the Operations Officer’s key responsibilities are as follows:

- Support the development, implementation, and monitoring of day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives across the organization
- Support the coordination of local requirements with local Operations Directors for all Operational activity e.g., events management, travel, HR queries, logístical onboarding of new starters etc.
- Responsible (with the Associate Director of Operations) for understanding local requirements and support with location specific operational questions, issues, and requirements
- Support the implementation and compliance of Global Operations policies and procedures in their location
- Support management of contracts and vendors for local outsourcing where needed to ensure alignment with global policies
- Responsible for supporting the coordination of facilities management (where relevant) across geographies, including security and taking care of office space in liaison with the Real Estates and Facilities unit
- Lead special projects in Global Operations as required
- Support the implementation of culture transformation initiatives across geographies
- Support with the assurance and review of local procurement and contracts prior to signing

People Responsibilities

None

Key metrics

Operations Functions KPIs / SLAs where specified in global policy

Key internal relationships

Operations Director, Global Operations, staff of Associate Directors, Global Operations, Geographic Leads and their staff, P&C, OGC, Finance, IT, RE&F

Key external relationships

External organizations for major events, local vendors

**Qualifications**:
Essential:

- Educated to a degree-level (or equivalent)

Experience

Essential:

- Experience with ‘generalist’ operations background within a multi-geography organisation
- Experience in working across multiple corporate service functions, ideally including experiences in promoting Culture/ DEI initiatives
- Proven experience in collaborating with multi-country stakeholders
- Proven project management skills and track record

Desirable:

- Prior experience of administrative support in a similar role

Functional Competencies:

- Have a basic understanding of real estate management principles
- Previous experience working in a change management / transformational change focused environment
- Ability to communicate clearly, efficiently and between audiences of varying seniorities
- Experience managing contracts and vendor management
- Basic understanding of local compliance and regulations
- Ability to analyze complex data sets and draw insights to inform the local operations

Personal Competencies:

- Organizational proficiency, being able to work across competing priorities while proactively responding to incoming requests/comms
- Able to communicate appropriately across diverse audiences/stakeholders
- Excellent written, verbal, organizational, analytical, and interpersonal skills; good listening and communication skills with sensitivity to cultural communication differences
- Commitment to listening and working with humility; ways of working that are respectful to all people; and that support space and voice for all diverse perspectives in our workplace
- Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity and integrity
- Willingness to adjust working hours to include calls and discussions with colleagues and vendors located in various geographic regions
- Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism, and social justice
- Drives a customer service focused culture throughout the team to deepen relationships leveraging systems and knowledge
- Ability to drive operational efficiency through building effective interpersonal relationships

Languages:

- Excellent working knowledge of English
- Competitive rates of pay apply._
- We are committed to providing reasonable accommodations to appli

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