Supervisor Airport Services

2 weeks ago

Johannesburg, South Africa The Emirates Group Full time

Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered. Job Outline: - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers. - Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates? requirements for the day?s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised. - Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations. - Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer. - Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. - Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. - Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels. - Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits. - Carry out credit card verification and Travel documents checks diligently. - When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications & Experience: Airport Operations.Passenger Handling : : Minimum 'O? Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations. Experience: Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required. Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/ E-Mail/ Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery. Please note that you must have the legal right to live and work in South Africa.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Food Services Supervisor

    7 days ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24019035 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together...

  • Airport Inbound call Centre

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Maneshez solutions services Full time

     Providing introductory information to new customersEnsuring that customers are satisfied with products or services.Following up with clients or customers to check that they’re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client’s or...

  • Construction Supervisor

    1 day ago

    Johannesburg, South Africa AMT Placement Services Full time

    We are currently recruiting a **Construction Supervisor **for a **6 month contract position** in **Isando Johannesburg** that meets the following requirements: **Qualification, Experience & Requirements**: - Must have a Boilermaker Trade Test Qualification - Must have a Valid drivers license - Must also have experience in Boilers (package boilers would be...

  • Airport VIP Driver

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Maneshez solutions services Full time

     We are searching for a professional, amicable personal driver to transport clients to their destinations via automobile. The personal driver's duties include collecting clients, assisting with the loading and unloading of their possessions, and ensuring that every trip remains safe and enjoyable. You should also resolve criticisms as they arise.To ensure...

  • Senior Airport Services Agent

    2 days ago

    Johannesburg, South Africa The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...

  • Maintenance Supervisor

    7 days ago

    Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24019014 **Job Category** Engineering & Facilities **Location** Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Install, maintain, perform...

  • Customer Service Supervisor Managed People

    8 hours ago

    Johannesburg, South Africa Managed People Solutions Full time

    **Managed People Solutions** is looking to hire **Customer Service Supervisor **for a very well-known** Wine Company **based in **Johannesburg (Sandton).** **Responsibilities**: - Provide a support function and assist CS Agents when necessary. This may include identifying required training for them to successfully perform in the required role, ongoing. -...

  • Dispatch Supervisor

    7 days ago

    Johannesburg, South Africa Assign Services (Pty) Ltd Full time

    **Job description/responsibilities**: - Supervising warehouse staff and daily activities. - Managing, evaluating and reporting on warehouse productivity. - Tracking and coordinating the receipt, storage, and timely delivery of goods and materials. - Ordering supplies and maintaining suitable inventory levels. - Checking orders, bills, items received,...

  • Internal Audit Supervisor

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa KPMG-SouthAfrica Full time

    Job title/position: Internal Audit Supervisor (D4) - Financial Services Number of positions: 1 Function and Business Unit: Internal Audit Risk and Compliance Services: Johannesburg Office Description of the role and purpose of the job: Our national Internal Audit, Risk, Compliance and Sustainability Services (IARCS) practice provides strategic sourcing...

  • At Your Service Supervisor

    4 days ago

    Johannesburg, South Africa Marriott Worldwide Full time

    **Job Number** 22183902 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest...

  • Trip Support Specialist, 1

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa World Fuel Services Full time

    Responsibilities• Responsible for Quality assurance of all aspects of their managed trips• Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers• Responsible for improving and enhancing the customer relationship• Responsible for incoming operational communications, including...

  • Trip Support Specialist, 1

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa World Fuel Services Full time

    World Fuel Services’s job vacancy, Career and Recruitment Job title : Trip Support Specialist, 1 jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: Responsible for Quality assurance of all aspects of their managed trips Responsible for assisting in...

  • Trip Support Specialist, 1

    Found in: beBee S ZA - 4 weeks ago

    Gauteng, Johannesburg, South Africa World Fuel Services Full time

    World Fuel Services’s job vacancy, Career and Recruitment Job title : Trip Support Specialist, 1 jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 02, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities: Responsible for Quality assurance of all aspects of their managed trips Responsible for assisting in...

  • Quick Service Restaurant Supervisor

    1 day ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Inhouse restaurant of an upmarket retail store seeks an experienced restaurant supervisor with: - Matric - a hospitality management qualification would be an added bonus - Strong restaurant management experience in upmarket QSR outlets - with a minumum of 2 years experience in this field - Dynamic and energetic leader to lead and develop a good team with...

  • Housekeeping Supervisor

    8 hours ago

    Johannesburg, South Africa SAXON HOTEL VILLAS AND SPA Full time

    Housekeeping supervisors not only manage housekeepers and room inventory, they also play an integral part in communicating defects in rooms and hallways, managing lost and found items for guests, reporting security issues, and updating room status. Training up any new staff members to maintain the service standards. Qualifications & Experience - At least 2...

  • Food & Beverage Supervisor - Sandton

    Found in: beBee S ZA - 2 weeks ago

    Gauteng, Johannesburg, South Africa The Capital Hotels, Apartments & Resorts Full time

    The Capital Hotels, Apartments & Resorts’s job vacancy, Career and Recruitment Job title : Food & Beverage Supervisor – Sandton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 17, 2024 Quick Recommended Links Jobs by Location Job by industries Description: The F&B Supervisor is responsible for supervising and coordinating the...

  • Aviation Operations Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Puma Energy Full time

    Main Purpose: The role entails leading and managing all technical, operational, commercial, and product quality aspects of Puma Energy's aviation operations business, which spans across 85+ airports in 25 countries, including Joint venture airport operations. Oversight of product quality at inland and ocean terminals handling aviation fuels is also...

  • HVAC Supervisor

    Found in: Whatjobs ZA C2 - 5 days ago

    Johannesburg, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client is seeking an experienced HVAC Supervisor to join their team, based in Johannesburg. Successful candidate will be responsible for overseeing the installation, maintenance, and repair of HVAC systems for clients. You will also be responsible for managing a team of HVAC Technicians and ensuring that all projects are completed on time, within...

  • HVAC Supervisor

    Found in: Adzuna ZA B C2 - 1 week ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client is seeking an experienced HVAC Supervisor to join their team, based in Johannesburg.Successful candidate will be responsible for overseeing the installation, maintenance, and repair of HVAC systems for clients. You will also be responsible for managing a team of HVAC Technicians and ensuring that all projects are completed on time, within budget,...

  • HVAC Supervisor

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client is seeking an experienced HVAC Supervisor to join their team, based in Johannesburg.Successful candidate will be responsible for overseeing the installation, maintenance, and repair of HVAC systems for clients. You will also be responsible for managing a team of HVAC Technicians and ensuring that all projects are completed on time, within budget,...