At Your Service Supervisor
3 weeks ago
**Job Number** 22183902
**Job Category** Rooms & Guest Services Operations
**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**CRITICAL TASKS**
**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
**Policies and Procedures**
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
**Guest Relations**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service.
**Communication**
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring
-
Warehouse Supervisor Hygiene – Midrand
1 month ago
Johannesburg, South Africa Service Solutions Full timeWarehouse Supervisor Hygiene Midrand(junior to mid-level position)2-4 years exp National and ever-growing Supplier and distributor of Hygiene products Is seeking to employ a warehouse controller to join their team. RequirementsGrade 12Valid drivers licenseOversee team of 10 warehouse staffReport to Operations ManagerStock Control experienceExp in food /...
-
Office Supervisor
3 weeks ago
Johannesburg, South Africa Service Solutions Full timeKempton Park Area National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant. This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company . Key Performance Areas - But not limited to: Travel arrangements...
-
Office Supervisor
1 month ago
Johannesburg, South Africa Service Solutions Full timeKempton Park Area National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant.This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company . Key Performance Areas - But not limited to:Travel arrangements for all...
-
Store Supervisor
1 month ago
Johannesburg North, South Africa OTM Consulting Full timeWe are looking for an experienced and dedicated store supervisor to manage our retail store. In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services. You may also be required to evaluate the job performance of retail staff. **Store Supervisor Responsibilities**: - Overseeing...
-
Qc Supervisor
4 weeks ago
Johannesburg South, South Africa Nucom Resources Full timePharmaceutical Manufactures in Johannesburg, Roodepoort is Currently looking for an aspiring Pharmaceutical Quality Control Supervisor. The QC Supervisor will be responsible for the quality control and Microbiology Laboratory, reporting to the QA Manager. **Responsibilities**: - Coordinate the training of staff in existing company procedures and policies...
-
Accounts Payable Supervisor
1 month ago
Johannesburg, South Africa The Recruitment People Full timeGauteng _ - , JHB - Eastern Suburbs _ - Annually Cost To Company (Market related, Negotiable) _ - An established company is looking for an Accounts Payable Supervisor to join their dynamic and skilled team in Johannesburg East. _ **_Job Description: _** - Responsibilities include but are not limited to: _ - _Analyse expense reports to ensure accuracy, _ -...
-
Transport Supervisor
1 month ago
Johannesburg, South Africa Mass Staffing Projects Full timeWant to further your career? A well-established gas company is looking for a Transport Supervisor to join their team in Johannesburg. **Requirements**: - Matric - Degree / Diploma - 5+ years Transport Experience - 3+ years’ experience within gas industry would be advantageous
-
Client Services Consultant
1 month ago
Johannesburg, South Africa Energy at Work Projects Full timeWe are seeking a friendly, highly skilled client services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback. To be...
-
Funeral Services Consultants x2
8 hours ago
Johannesburg, South Africa Energy at Work Projects Full timeJoin Our Team as a Long-Term Funeral Customer Services Consultant!Are you a high-energy, motivated individual with a genuine passion for customer service? If so, we have an exciting opportunity for you!About Us:We are one of the largest financial services providers, and we are on the lookout for dedicated Long Term Funeral Customer Services Consultants to...
-
Sales Representative
4 weeks ago
Johannesburg, South Africa Your wellbeing Full time**SALES REPRESENTATIVE POSITION** **Job Type** Full-time **Location** Johannesburg **Company** Your Wellbeing Pty Ltd **Qualification**: Degree holder in Nutrition or Homeopathy with relevant experience in Nutraceuticals **JOB DESCRIPTION** **Product and concept detailing in the assigned territory.** product, concept knowledge and research to...
-
HVAC Supervisor
1 month ago
Johannesburg, South Africa Staff Unlimited Recruitment Full timeOur client is seeking an experienced HVAC Supervisor to join their team, based in Johannesburg.Successful candidate will be responsible for overseeing the installation, maintenance, and repair of HVAC systems for clients. You will also be responsible for managing a team of HVAC Technicians and ensuring that all projects are completed on time, within budget,...
-
Credit Life Services Consultant
1 month ago
Johannesburg, South Africa Energy at Work Projects Full timeJoin Our Team as a Credit Life Client Services ConsultantAre you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you!Company Overview: One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for...
-
Supervisor
1 month ago
Johannesburg, South Africa Fidelity Services Group Full timeA vacancy exists for a **Supervisor** at Robertville. The position will report to the Operational Manager, respectively. The overall purpose of this position is to ensure that pro-active measures are taken in ensuring security on site, adhering to site specific security requirements and ensuring that Client’s needs are efficiently and professionally met at...
-
Refurbishment Supervisor
4 weeks ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 70267 **Job Type** - Permanent **Job Title** - Refurbishment Supervisor **Computer Skills** - MS Office **Industry** - Glass **City** - Johannesburg South **Province** - Gauteng - Reporting to: National Services Operations Manager- Purpose: - Supervising team of refubishment operators in order to plan and perform high quality and on...
-
Fleet Supervisor/logistics Supervisor
4 weeks ago
Johannesburg, South Africa FIC Consulting Full time_Fleet Supervisor/Logistics Supervisor_ **Purpose Of The Job**: - Responsible for managing, planning and coordinating transport operations, which includes delivery and driver management._ **Qualifications** - _Tertiary qualification in Transport or relevant qualification - Essential_ **Experience** - _Union Experience as well as knowledge of the NBCRFLI-...
-
Supervisor (Talentpool)
19 hours ago
Johannesburg, South Africa HotelJobs.co.za Full timeAbout Us We require a Supervisor in the Catering facility, in the absence of the Catering Manager/Front of House Manager to manage staff, ensure they achieve their full potential and to reach the higest level of service is provided to all customers. Duties & Responsibilities - Assist with the responsibility and management of this contract when & where...
-
Pharmacist
4 weeks ago
Johannesburg, South Africa Your wellbeing Full time**PHARMACIST POSITION** **Job Type** Full-time **Location** Johannesburg (Head Office) **Company** Your Wellbeing Group There is an exciting opportunity for a young Graduate looking to grow in the Nutraceuticals industry as a pharmacist. Your Wellbeing Group specialises in high potent nutraceuticals, vitamins and supplements formulated by top leading...
-
Site Supervisor
1 month ago
Johannesburg, South Africa Measured Ability Group Holdings Full time**South Africa - Gauteng**, Johannesburg - South (Soweto / Orange Farm)** **(Market related, Negotiable)** **Due to continued growth, Measured Ability Outsourcing Group, a leading national Temporary Employment Service (TES), and South African Labour Powerhouse, has a permanent vacancy for a Site Supervisor to be based in the Nasrec, Johannesburg South...
-
Packing Supervisor
4 weeks ago
Johannesburg, South Africa Marvel Placement Consultants Full timeGauteng, JHB - Eastern Suburbs - (Market related) **Packing Supervisor** **Minimum Requirement**: - Matric. - 5 years’ experience as a Supervisor or Manager in Warehousing. - Beneficial: Own vehicle and a valid Driver’s License. - Beneficial: Previous experience with product packaging supervision. **Roles and Responsibilities**: - Manage the packing...
-
Guest Experience Expert
4 weeks ago
Johannesburg, South Africa Marriott International, Inc Full time**Job Number** 23196272 **Job Category** Rooms & Guest Services Operations **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...