Key Accounts Manager Global Grade 12

3 months ago


Boksburg, South Africa Barloworld Equipment Full time

**Key Outputs**
- Accountable for a portfolio of key accounts.
- Achieves assigned account objectives.
- Establishes and maintains strong, long-term customer relationships.
- Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
- Handles complaints and problems in a timely and effective manner with the support from Account Managers.
- Meets account performance objectives and customer expectations.
- Growth in new and potentially significant customers.
- Achieves account performance metrics
- Relevant reporting.
- Effective business development, customer relationship management
- Proactively leads an account planning and execution process for the portfolio of key accounts.
- Communicates with significant customers on a regular basis and responds to specific queries.
- Coordinates the CST activities in order to meet account performance objectives and customer expectations.
- Identifies and approaches new and potentially significant customers.
- Monitors accounts performance metrics and prepares relevant reports



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