Marketing Administrator

3 weeks ago


Johannesburg, South Africa AVI Limited Full time

The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A new role has become available for a **Marketing Administrator**. This role will report into the Key Account Manager and will be based in Bryanston, Johannesburg.

**Job Specification**:
**Key Performance Areas**:

- Responsible for assisting customers through all aspects of customer service for the e-commerce website, including order placement, facilitating returns and replacements, product inquiries and recommendations, general customer service assistance, and escalated issues
- Own the customer service experience by ensuring all customer interactions are seamless, best in class, and handled in a timely manner
- Ensure prompt and proper resolution of customer queries/complaints by providing additional information or escalating / engaging others in the organization to provide a solution according to defined procedures
- Document customer queries / complaints as well as process and assist customer ordering and / or troubleshooting
- Manage communication with communities through strategically relevant online properties (Facebook / Instagram / LinkedIn)
- Manage efforts in building online reviews and reputation
- Follow up customer calls where necessary
- Be knowledgeable of distribution operational procedures and policies
- When necessary capture waybill information for manual export
- Manage website problems/queries by routing calls to appropriate resources to gain resolution
- General administrative support to the marketing team (invoicing, uniforms, hampers, corporate gifting etc.)
- Travel bookings and senior management expense claims / general admin for senior management team and Ordering Forex for international travel
- Updating files and maintaining marketing portal with central information
- Support to training and technical teams with artwork / design / communication requests
- Booking and coordinating promotional events / exhibitions
- Assist with attending to daily requests and queries from sales consultants
- Continuous updating of POS lists, machine-branding catalogue etc.

**Minimum Requirements**:
**Experience**:

- Minimum 2 years’ experience in an FMCG / Food Services / Catering industry
- Administration experience
- Experience in working across cross-functional teams
- Experience and knowledge on setting up document standards, travel administration and general administration functions
- SAP experience would be advantageous

**Qualifications**:

- Grade 12
- Completed Diploma in Administration / Marketing or equivalent Diploma would be advantageous

**Additional Requirements**:

- High proficiency in MS Outlook, MS Office, MS Excel, MS PowerPoint
- SAP
- Broad understanding of related functions, i.e. sales, manufacturing, planning and marketing

**Competencies**:

- Seizing business opportunities
- Taking initiative
- Maintaining productivity
- Keeping commitments
- Planning and organizing
- Minimizing risk
- Attention to detail
- Meeting deadlines
- Persisting
- Building relationships
- Documenting facts
- Articulating information


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