Technical Product Manager: Customer Engagement

4 weeks ago


Bryanston, South Africa Adumo Full time

**Main Purpose of the Job**

In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Engagement Technical Product Manager role’s focus is on successful delivery of products that drive out this purpose - growth of customers and growth of business.

adumo Technical Product Managers are **directly responsible for the success of a product**. They have to make sure that that the product is fulfilling all product offerings. They also actively search for any issues or problems and fix them by working with product managers, product owners, and the development team/s.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don’t make up adumo values, but these to us are simply non-negotiable - they’ll get you through the front door.

**Knowledge**
- Technical IT software knowledge
- How to develop user stories and business requirements
- Improving coordination over cross-functional teams
- Enterprise infrastructure i.e. networks, servers, storage
- Product methodologies and processes
- Software development methodologies
- Product roadmap development
- Understanding of APIs
- Experience with Gifting & Loyalty technology and product functionality
- Understand systems, solutions, transactional processing, and system integration dynamics
- Data processing, warehousing and storage
- Data analytics, reporting and BI tools
- Reporting & BI development
- POPIA and Data Compliance Fraud and Risk management concepts, processes and procedures and technology
- Consumer Applications

**Skills**
- Analytical, problem solver and solution-driven
- Computer science, software development, or engineering skills
- Prioritisation skills
- Ability to be precise, systematic and rule-oriented in working with relevant detail and gathering, reviewing and analysing information.
- Ability to recognise, initiate, support and/or implement change initiatives
- The ability to effectively manage internal and external stakeholders to ensure timeous delivery
- Capacity to assess product performance and identify areas that require alteration to ensure effectiveness, continued viability and competitive advantage. This includes the ability to recognise new opportunities, as well as understand the broader commercial environment in which the Company operates.
- Capacity to work co-operatively with others to achieve common goals
- Capacity to develop and communicate a motivating vision for the stream and enthuse people to commit their full energies to achieving this vision
- Commercially and financially astute
- Ability to build and nurture relationships across all levels within the organization, both internally

**Behaviour / Attitude**
- Creative problem solver who thrives when presented with a challenge
- Technically savvy. Digitally proficient.
- Independent, driven and disciplined
- High ownership and accountability
- Results and solutions focused
- Entrepreneurial
- Ambitious
- Energetic
- Goal-driven
- Committed
- Continuously pursues to improve skills through on-the-job or external training
- Constantly challenges paradigms and thinks expansively
- Examines and critically evaluates alternative approaches and potential solutions before accepting any
- Displays an ability to view situations from multiple perspectives and brainstorm multiple approaches/ solutions
- Street smart and commercial
- Desire to win and sense of boldness
- Team Player
- Drive and live organizational values and be an example

**KEY AREAS OF RESPONSIBILITY**

**Technical Product, Functionality and Roadmap**
- Is the Subject Matter expert wrt Customer Engagement platforms in adumo.
- Maintains a view of all functionality across all platforms for comparison and roadmap input
- Provides input into business case motivation for new product requirements and initiatives
- Provides Strategy Baseline, Thought Leadership and gives input into product roadmaps, also considers disruptive dynamics
- Identifies opportunities for new domain/product/service developments and/or refining existing domain/product/service offerings to gain competitive advantage
- Works with Commercial Product Managers, Technical Product Managers, BA. TA, PM and architects in other streams to ensure their requirements are supported by the platform and API’s. This will require involvement in both business and system analysis.
- Works with stock management, implementations and business systems teams to ensure efficient processes, tools and people are in place to support customer deployment from an availability, preparation, distribution, installation and on-site support perspective
- Prioritises new product and services initiativ



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