Operations Manager
2 weeks ago
For the Connect Business Unit:
The Operations Manager will be responsible for:
- Ensure alignment of sales / commercial propositions with delivered services, products, and projects.
- Work with Head: Tangent Connect and other stakeholders to identify and implement new projects, capabilities, or functions in support of strategy, customer demand or another requirement.
- Develop and deliver regular reporting on organization performance, delivery, and service quality.
- Reviewing products, services, and/or business ideas
- Prioritizing responsibilities to meet deadlines.
- Editing and revising proposals according to feedback.
- Provides support for the team in gathering and propagating customer/partner insights to help shape and form both the definition and ongoing execution of the project.
- Advises team on managing changes and facilitating feedback.
- Drives internal advocacy by facilitating insight sharing with the technical teams, and providing guidance through escalation, acceleration, and prioritization.
- Manage and Improve Operational Service Delivery, Monitoring and control & customer service engagement.
- Creates and maintains strategies related to Tangent Connect Products throughout the Connect Business Unit ensuring all performance and cost curves are closely managed. AKA Commercial Tracking (Revenue Tracking, Cost Tracking, Profitability tracking)
- Tangent Connect Alliance Lead for Netskope and Meraki. Track and managed partnership status with each vendor and ensure training is done where required to maintain and improve our partnership status.
- Team Performance Management.
**Services delivery areas**:
Align and oversee functional delivery and practices for:
Order management / project management.
Service fulfilment, provisioning, and activation.
Technical support.
Billing and administration.
Align and oversee functional delivery teams and people performance in:
Order management / project management.
Service fulfilment, provisioning, and activation.
Technical support.
Billing and administration.
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