Junior Sla
7 months ago
**Junior SLA**:
**Location**: Cape Town | **Job-ID**: 203697 | **Contract type**: Permanent | **Business Unit**: GSD
**Main Duties / Responsibilities**
**Technical**:
- Be a methodical person, meticulous and poses excellent troubleshooting skills.
- Microsoft certified with future accreditations being planned for and must be committed in completing the course by writing exams.
- Experience with remote control technology (TeamViewer, VNC,SCCM, Remote Desktop, Remote Assistance).
- Experience in supporting desktop computer devices with the following operating systems (Win 8 & Win10).
- Experience in Active Directory, Group Policy, DNS, DHCP & DF
- Experience in Anti-Virus (Win Defender, Symantec) and other client security products an advantage.
- Must be confident and able to represent RDS Team on Technical Conference calls.
- Be eager and willing to be upskilled skilled across other customers within the team.
- Must actively participate in the PASS12T strategy - shift left initiatives and be actively involved in CSI’s.
**Non-Technical**:
- Good communicator and fluent in English speaking and writing.
- Must be a good team player and can work independently.
- Committed to customer satisfaction and take ownership of issues.
- Committed to share knowledge / information / experiences.
- Ability to work under pressure.
- Must show strong motivation to further career by going the extra mile for the team.
- Have the ability to assist our customer end-users remotely.
- Must have good documenting and admin skills.
- Be willing to engage in some non-technical, admin activities.
- Pro-active, go-getter, driven individual.
- Must be willing to work OOH when required.
- Required to work SA Public Holidays (as per customer requirements).
- WFH - Must have stable internet connection at home and adhere to CC Hybrid Policy.
**Desirable Knowledge/Skills**
**Essential Qualifications**
- Grade 12
- ITIL Foundation V3
- MCSE or MCITP
- A+;N+; Server+
- Or any Desktop Support Certification courses
**Desirable Qualifications**
Certifications in any one of these:
- VMWARE, SCCM, Symantec Endpoint Protection, SCEP - Software Centre Endpoint Protection, AZURE,
**About us**
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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