Junior Sla 24/7 za

1 day ago

Cape Town, South Africa Computacenter Full time

**Junior SLA 24/7_ZA**:
**Location**: South Africa - Cape Town | **Job-ID**: 194161 | **Contract type**: Standard | **Business Unit**: IT Service Desk

**Main Duties/Responsibilities**

**Technical**:

- Microsoft certified with future accreditations being planned for, and must be committed to writing exams for any course

paid for by Computacenter SA.
- Experience with remote control technology (Dame ware, VNC,SCCM, Remote Desktop, Remote Assistance.
- Experience in desktop operating systems (XP and upward).
- Experience in supporting server /desktop operating systems (XP and upwards).
- Experience in Active Directory, Group Policy, DNS, DHCP, DFS a clear advantage.
- Experience in Anti-Virus (Symantec) and other client security products a clear advantage.
- Be in a position to be cross trained within the team.
- Must actively participate in the PASS12T strategy - shift left initiatives.
- Troubleshooting skills.

**Non-technical**:

- A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
- American customer, with a 24 x 7 shift pattern.
- BAU will run on the EST time zone - e.g. core shift patterns can range from but not limited to 12pm to 9pm / 1pm to 10pm / 3pm - 12am and so on.
- Solid and stable connectivity while working from home - reliable fibre area and LTE connection is essential run the service (video is required).
- Eloquence - verbal and written skills in English are an essential skill to converse with the US user community.
- Good communication skills / fluent English speaker.
- Shows ability to work independently as well as in a team.
- Committed to customer satisfaction and ownership of issues.
- Committed to share knowledge / information / experiences.
- Experience in dealing with all types of users.
- Must show strong motivation to further career by going the extra mile for the team.
- Happy to work remotely without any physical access to the infrastructure
- Must have documenting skills and experience.
- Be willing to engage in some non-technical, admin activities.
- Pro-active, go-getter, driven individual.
- To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required.
- Able to work OOH if or when required.
- Required to work SA Public Holidays (as per customer requirements).
- Required to work 24/7 shifts.

**Desirable Knowledge/Skills**

**Essential Qualifications**
- Grade 12
- ITIL Foundation V3
- MCSE or MCITP

**Desirable Qualifications**
Certifications in any one of these: VMWARE, SCCM, Symantec Endpoint Protection

**Please Note: For this role, you may require access to sensitive customer financial information.**

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
winningtogether #peoplematter

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