Quality Assurance Generalist

2 weeks ago

Midrand, South Africa SACAA Full time

**PURPOSE OF THE JOB**

To maintain the SACAA Quality Management System (QMS) and periodically audit the conformance of the SACAA business units to the QMS to ensure that they are meeting the defined QMS standards.

**MAINTAIN THE SACAA QUALITY MANAGEMENT SYSTEM (QMS)**
- Develop and maintain QMS documents: typing, layout, format, pagination, database compilation, editing, review (amendments) and maintenance, revision control and status, draw complex diagrams, attachments, scanning and converting documents.
- Develop, implement and validate quality standards, processes and procedures within the SACAA in accordance with the SACAA QMS based on ISO 9001.
- Provide SACAA QMS training (induction and refresher) to all staff to increase awareness and understanding.
- Ensure that all company processes and procedures include process controls based on segregation rules and requirements.
- Assist staff with any queries in respect of the QMS.
- Regularly update the BarnOwl system with the latest audit information.

**MONITOR COMPLIANCE WITH QUALITY STANDARDS**
- To audit the business unit’s conformance for conformance with SACAA QMS, by:

- Auditing that all standards, processes and procedures have been documented and the adherence of all SACAA staff a to the requirements, standards, processes and procedures.
- Ensuring that any corrective and follow up actions addresses findings in full.
- Collecting data on corrective and preventive action and analyse trends to improve QMS.
- Tracking and following up on outstanding corrective actions to verify closure based on objective evidence.
- Submitting statistical activity reports to the M: QA.

**PROMOTE CONTINOUS IMPROVEMENT**
- Develop implement and maintain a continuous improvement mechanism which is in line with the international standard.
- Promote the quality management system and continuous improvement through training, workshops and mentoring.

**DEVELOPMENT OF QMS TEMPLATES**
- Develop organisational templates for: policy, procedures, work Instructions (including TGM and MOPs), forms and checklists and other pertinent documents.
- Enhance QMS documents: typesetting, incorporate external (national/international) and internal formatting requirements, consult and disseminate information into new/amended requirements and control external and internal formatting requirements.

**RISK IDENTIFICATION**
- Relevant risks are identified at an operational level utilising appropriate tools and techniques taking cognisance of changes in the risk environment.
- Report on identified risks and inform the EWRM function accordingly.
- Assist Risk Specialists to develop mitigation plan to address identified risks.

**DESIGN AND REDESIGN OF PROCESSES (BPR)**
- Design and Redesign of Processes (BPR) within the SACAA to improve SACAA business process efficacy (efficiency and effectiveness).
- Ensure optimum internal and external processes resulting in customer service excellence both within the organisation and to our external clients.

**Minimum Qualification**:

- A National Diploma in Quality Management or a related qualification at an NQF 6 level

**Ideal Qualification**:

- A Degree in Quality Management or a related qualification at an NQF 7 level

**Experience**:

- 2 years Quality Management or Quality Assurance and/or Business Process Redesign
- Risk Management and Aviation experience would be advantageous

**Closing Date: 20 May 2024

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