Accounts Clerk

4 weeks ago

East London, South Africa Herotel Full time

Applications are invited for the **Accounts Clerk** **position to be based in **East London**.

**PURPOSE OF THE ROLE**:
The Accounts Clerk attends to the billing and debt collection requirements within the Accounts Department, while ensuring excellent customer service levels are maintained at all times.

**Key Performance Areas would include, but are not limited to**:
**Billing**:

- Processing of incoming payments.
- Generate and send invoices.
- Generate credit notes.
- Resolve billing discrepancies.
- Submission of refund forms.

**Customer queries**:

- Resolve customer queries and escalations efficiently and timeously.
- Liaise with internal departments and external clients to resolve outstanding queries and ensure
timeous collection of debt.

**Debt collection**:

- Administration of debtor's accounts.
- Follow up on payment arrangements made.
- Resolve and follow up on billing and payment queries.
- Bad Debt:

- Cancellations
- Letter of demands.
- Ensure timeous suspensions on overdue accounts.
- Weekly monitoring and reconciliation of overdue accounts.
- Working with Age Analysis to ensure priority debtors are dealt with in a timeous manner.

**Ticket Management and Reporting**:

- Maintain accurate financial records.
- Assist with daily operational statistics and reporting.
- Assist Team Leader - Accounts and Accounts Manager with ad hoc tasks where possible.

**Key Outputs**:
**Billing**:

- Efficiently manage payment processes, invoices and credit notes while resolving discrepancies
and handling refunds.

**Customer Queries**:

- Swiftly address and resolve customer queries.

**Debt Collection**:

- Collaborate with internal and external stakeholders for timely debt collection.
- Administer debtor accounts and manage bad debt.
- Ensure timely resolution of cancellations and overdue accounts.

**Ticket Management and Reporting**:

- Maintain accurate financial records.
- Contribute to daily operational statistics and reporting.
- Provide support for ad-hoc tasks to the Accounts team.
- Experience In a similar role will be advantageous.
- Good knowledge of experience in accounting systems.
- Experience in customer service and ability to deal with difficult customers.
- Proficient in computer software programs including Excel.
- Ability to work independently and manage multiple accounts.
- Excellent communication skills; verbal and written.
- Effective time management skills and ability to prioritise.
- Ability to work under pressure.
- High level of accuracy.
- Strong team player.

**Education Requirements**:

- Minimum Grade 12.
- Suitable degree in Accounting or Bookkeeping will be advantageous.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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